Phionah Desire Ahumuza
Toronto,ON
Summary
Compassionate support worker skilled in crisis intervention and behavioral management. Proven ability to implement harm reduction strategies and facilitate meaningful client interactions, ensuring effective coping skills are developed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front line support worker
Fred victor.
Toronto, Ontario
03.2022 - Current
- Supported individuals with high needs and aggressive behaviors, with harm reduction strategies, crisis prevention, and intervention through assessment, problem identification, and offering coping skills.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Supported clients to access education, training or employment opportunities.
- Participated in trainings related to topics such as trauma informed care, suicide prevention, harm reduction practices.
- Implemented harm reduction approaches when working with high risk populations such as needle exchange programs.
- Facilitated educational sessions focused on topics such as relapse prevention, coping skills, and harm reduction strategies.
- Implemented harm reduction techniques aimed at reducing risks associated with drug use or unsafe behaviors.
- Client intakes, transfers, and recording clients' notes in accordance with Toronto Shelter Standards and Fred Victor’s policies and procedures.
- Conducted Safety checks, conflict management (de-escalating conflicts amongst clients)
- Provision of referrals for clients.
- Advocated for clients to receive other support services basing on their caseplans
- Liaising and supporting external agency staff.
Shelter support worker
Dixon Hall
Toronto, Ontario
07.2021 - 11.2022
- Communicated effectively with clients to understand their individual needs.
- Provided support, feedback, behavior management, and crisis intervention to clients with issues of daily living.
- Conducted daily room checks for cleanliness.
- Enforced house rules, performed weekly room checks, and ensured prohibited items are not brought into the shelter.
- Provided customer service by responding to inquiries, resolving complaints, and addressing complaints in a timely manner.
- Performed administrative tasks such as answering Phone calls ,processing client intakes,discharge,and dtracking stastical information.
- Supported clients in identifying and working towards achieving personal goals and development.
Intake worker
Maxwell Meighen
Toronto, Ontario
06.2020 - 02.2021
- Conducted initial assessments to determine client needs and eligibility for services.
- Collaborated with social workers to facilitate smooth transitions into support programs.
- Maintained detailed records of client interactions within the case management system.
- Attended staff meetings to discuss client progress or issues.
- Provided referrals to necessary community resources.
- Conducted follow-up calls with clients after discharge from program or service.
- Monitored progress of clients on a regular basis.
Education
Bachelor of Arts - • RECORDS AND INFORMATION MANAGEMENT ESSENTIALS
University Of Toronto
Toronto, ON11-2022
Bachelor of Arts - • DEGREE IN SOCIAL WORKS AND SOCIAL ADMINISTRATION
Makerere University Uganda Kampala
Uganda06-2017
Skills
- Crisis intervention and conflict reolution
- Behavioral management
- Client assessment
- Documentation tracking
- Harm reduction strategies
- Community integration
- Customer service
- Problem solving
- Effective communication
- Cultural sensitivity
Certification
· Toronto Shelter Standard Certificate
· Valid First Aid/CPR Certificate
· Mental Health (Parts 1 & 2)
· Trauma Informed Care (Parts 1 & 2)
· Crisis Prevention and Intervention Certificate
· AODA Training
· Harm Reduction (Naloxone)
· Occupational health and safety
· Documentation skills
· Food handling
· Anti-black Racism
Timeline
Front line support worker
Fred victor.
03.2022 - Current
Shelter support worker
Dixon Hall
07.2021 - 11.2022
Intake worker
Maxwell Meighen
06.2020 - 02.2021
Bachelor of Arts - • RECORDS AND INFORMATION MANAGEMENT ESSENTIALS
University Of Toronto
Bachelor of Arts - • DEGREE IN SOCIAL WORKS AND SOCIAL ADMINISTRATION
Makerere University Uganda Kampala