Experienced in a supportive and people-focused environment, seeking a transition into a new field. Skilled in active listening and problem-solving, dedicated to fostering strong and supportive relationships. Ready to leverage these transferable skills to make a meaningful impact in a new role.
Overview
35
35
years of professional experience
1
1
Certification
Work History
FRONT LINE SOCIAL WORKER
McMan Youth Family and Community Services Association
01.2003 - 09.2019
Provided telephone assessment, counseling, resource information and referrals
Provided community outreach for various agency programs
Interpreted and explained rules, regulations and policies to clients and applicants
Maintained liaison with community health and social service agencies
Referred students and families to broad range of community resources
Provided appropriate and timely documentation of clinical encounters in member's charts
Engaged in community outreach and program development to support patient and caregiver needs
Maintained appropriate records including frequency of visits and client's response
Provided direct clinical services to clients through one-on-one and group sessions
Updated client documentation for accurate, compliant and current records.
Supported clients and families with empathy and compassion during difficult times.
Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
PAYROLL SPECIALIST
Fort McMurray Book keeping Service
01.1985 - 02.1999
Computed wages, pre and post-tax deductions, fringe benefits and all Time Off benefits
Communicated clearly and effectively in routine and stressful situations
Researched and processed payroll and benefit adjustment entries
Prepared and balanced period-end reports and reconciled issued payrolls to general ledger
Coordinated third party payroll system implementations and upgrades
Inputted necessary information for miscellaneous deductions
Prepared bank deposits and process credit card payments and post to accounts
Assisted Controller with accounting, bookkeeping, financial record reconciliations
Maintained compliant policies and procedures for processing payroll checks
Provided Payroll Reporting documents to various departments on monthly, quarterly and annual basis
Computed wages and deductions and posts to payroll records
Reviewed all monthly benefits invoices for accuracy
Education
No Degree - Social work
CATHOLIC SOCIAL SERVICES
Edmonton, AB
06-2010
Diploma -
BIG BEN COMMUNITY COLLAGE
Moses Lake, WA
06.1975
Skills
Effective Communication Skills
Establishing Rapport
Human Relations Skills
Critical Thinking Skills
Ability To Work Independently
Crisis Intervention
Case management
Individual and group counseling
Community training
Client confidentiality
Client documentation
Assessment skills
Client needs assessment
Policy planning
Confidential case documentation
Behavioral intervention plans (BIP)
Empathy building
Emergency response training
Conflict resolution
Child development
Case needs assessments
Mental health training
Capacity building
Service planning
Solution-based interventions
Data collection and management
Child welfare expertise
Referrals and networking
Analytical thinking
Records management
Behavioral management
CPR, first aid, AED
Client advocacy
Multicultural competence
Court hearings
Independent judgment
Life skills counseling
Resource navigation
Life skills development
Mandatory reporting procedures
Safety planning
Treatment Planning
Community referrals
Substance abuse counseling
Discharge planning
Boundary setting
Crisis intervention techniques
Shelter arrangements
Family dynamics
Emergency intervention
Confidential documentation and recordkeeping
Accomplishments
Managed a caseload of between 5-15 and [Number] individuals and families.
Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
Achieved great results by completing life skill training with accuracy and efficiency.
Languages
English
Full Professional
Certification
certificates upon request
Interests
Volunteering
Gardening
Horseback Riding
Outdoor Recreation
Enjoy hobbies that combine physical activity with outdoor exploration
Camping
Timeline
FRONT LINE SOCIAL WORKER
McMan Youth Family and Community Services Association
01.2003 - 09.2019
PAYROLL SPECIALIST
Fort McMurray Book keeping Service
01.1985 - 02.1999
Diploma -
BIG BEN COMMUNITY COLLAGE
certificates upon request
No Degree - Social work
CATHOLIC SOCIAL SERVICES
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