Arshit Gilhotra
Vancouver
Summary
Skilled in crisis management and Microsoft Office, I've significantly enhanced resident wellness and safety at BC Indigenous Housing Society. Leveraging emotional support and administrative skills, I've fostered a harmonious environment, achieving a notable improvement in resident satisfaction and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front-Line Social Support Worker
BC Indigenous Housing Society
DTES, Vancouver
10.2024 - Current
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Helped residents manage and reach individual goals, supporting independent progression and social skills.
- Coordinated appointments for residents with healthcare providers to promote consistent access to essential medical services.
- Enhanced the quality of care for residents by providing personalized support and assistance with daily living activities.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining resident's safety.
Front Desk Concierge
Knights On Guard Security Services
Toronto, ON
11.2023 - 10.2024
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Enhanced customer satisfaction by providing timely and accurate information on building facilities and services.
- Greeted visitors and residents upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the management or taking messages as needed.
- Resolved access control issues and handled emergencies such as fire and flood.
Shelter Support Worker
Allied Universal
Toronto, ON
10.2022 - 09.2023
- Established trusting relationships with residents and their families through empathetic communication and active listening.
- Effectively de-escalated conflicts among residents, identifying and addressing the root causes of dissatisfaction to ensure a harmonious living environment.
- Responded quickly to emergency situations including overdoses and medical emergencies.
Education
Associate of Applied Science - Computer Programming
Seneca Polytechnic
Toronto, ON09-2023
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Crisis Intervention
- Microsoft Office & applications
- Crisis management
- Administrative Support
- Cultural Sensitivity
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid Certification & CPR/AED level C
- Microsoft Excel Certification.
- WHIMS Certificate
- Naloxone Certificate
- Smart Serve License
- NVCI Certification
Timeline
Front-Line Social Support Worker
BC Indigenous Housing Society
10.2024 - Current
Front Desk Concierge
Knights On Guard Security Services
11.2023 - 10.2024
Shelter Support Worker
Allied Universal
10.2022 - 09.2023
Associate of Applied Science - Computer Programming
Seneca Polytechnic