Chandanpreet Vashishat
Summary
Knowledgeable Master's graduate with a history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Experienced in customer service. Demonstrated strong communication and excellent problem-solving abilities. Seeking to expand into new fields to leverage and further develop these skills for impactful client-focused work.
Overview
11
11
years of professional experience
Work History
Respite/Social Support Worker
Kids Without Limits
11.2021 - 11.2022
- Assumed various roles as per clients' needs
- Experience with clients with various different disorders such as ASD, ADD, ODD, PTSD, GDD, anxiety, depression, etc
- Experience with clients with various physical disorders such as GDD, cerebral palsy, etc
- Experience with handling multiple clients per shift
- Assisting on various tasks assigned without supervision
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Responsible for ensuring clients are working towards their goals at a steady pace
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Customer Service Associate – Service/Install Department
Durabuilt Windows and Doors
08.2020 - 11.2022
- Assumed various roles in two separate departments
- Experience with high volume of phone calls and emails
- Creating service appointment cases without supervision
- Submitting payroll of installers to accounting department
- Experience with processing high amount payments via cheques, credit cards, and cash
- Handling VIP clients' cases
- Ensuring ETAs of all ordered products to be delivered on time
- Assisting on various tasks assigned without supervision
- Booking service appointments and creating daily schedules of all technicians
Teaching Assistant
MacEwan University
12.2019 - 04.2020
- Engaging with professors and students, offering assistance when required
- Creating exams without supervision
- Advising and assisting the professor with the development of a new course
- Ensuring ethical and educational standards
- Assisting the professor on various tasks assigned
- Partnered with professor to plan and implement lessons following school's curriculum, goals, and objectives.
Swimming Instructor (Training)
Paul Sadler's Swimland
11.2019 - 02.2020
- Experience with high volume of young students
- Engaging with students, promoting and offering assistance to students when required
- Assisting managers, supervisors and team leader on various tasks assigned
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
- Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
- Organized and taught swimming lessons to children aged 4 to 14 years.
Cashier/ Customer Care
Guess Factory Outlet
11.2017 - 07.2019
- Experience with high volume of cash handling
- Engaging with clients, promoting and offering assistance to clients when required
- Lifting heavy items and unboxing new merchandise for display designing
- Conducting Inventory and maintaining control
- Seasonal display setups for the store
- Ensuring safety and tidiness of the store
- Assisting store managers, supervisors and team leader on various tasks assigned
Cashier/ Customer Care
Victoria's Secret
09.2017 - 11.2017
- Experience with high volume of cash handling
- Engaging with clients, promoting and offering assistance to clients when required
- Lifting heavy items and unboxing new merchandise for display designing
- Conducting Inventory and maintaining control
- Seasonal display setups for the store
- Ensuring safety and tidiness of the store
- Assisting store managers, supervisors and team leader on various tasks assigned
Cashier/ Customer Care
Ardene
04.2017 - 09.2017
- Experience with high volume of cash handling
- Engaging with clients, promoting and offering assistance to clients when required
- Lifting heavy items and unboxing new merchandise for display designing
- Conducting Inventory and maintaining control
- Seasonal display setups for the store
- Ensuring safety and tidiness of the store
- Assisting store managers, supervisors and team leader on various tasks assigned
Cashier/ Customer Care
Suzy Shier
09.2015 - 01.2016
- Experience with high volume of cash handling
- Engaging with clients, promoting and offering assistance to clients when required
- Lifting heavy items and unboxing new merchandise for display designing
- Conducting Inventory and maintaining control
- Seasonal display setups for the store
- Ensuring safety and tidiness of the store
- Assisting store managers, supervisors and team leader on various tasks assigned
Cashier
Save on Foods
05.2014 - 06.2015
- Responsible for sales, cash management, advertising and promotions both in person and via telephone
- Provided customer personal assistance
- Served customers and responded quickly to requests
- Maintain cleanliness of the store
- Check with customers to ensure that they are pleased with the service and correct any mistakes
- Successfully managed high amount sales
Volunteer
City Hospital
05.2012 - 06.2015
- Organizing activities for children and seniors receiving medical care
- Spending one on one time with individuals as per their needs
- Organized performances and entertainment nights
- Helped nurse staff distribute meals and supervise mealtimes
- Helped nurse staff maintain cleanliness of the hospital
- Helped nurse staff supervise and organize preplanned daily routines
Cashier
Extreme Pita
05.2012 - 08.2013
- Responsible for sales, cash management, advertising and promotions both in person and via telephone
- Provided customer personal assistance
- Served restaurant customers and responded quickly to requests
- Maintain cleanliness of the restaurant
- Check with customers to ensure that they are pleased with the service and correct any mistakes
- Making orders according to the customer's choice and making sure that customer gets the right order
- Successfully managed high amount sales
Education
Master of Arts - Criminology
The University of Auckland
09-2024
Bachelor of Arts - Sociology
Grant MacEwan University
06-2022
Skills
- Data-driven insights
- Collaborative work
- Research and analysis
- Negotiation
- Multitasking
- Customer care
- Daily living support
- Emotional support
- Community integration
- Crisis intervention
- Crisis/Risk management
- Experienced with ASD, ADHD, ODD, PTSD, GDD, anxiety, depression, and cerebral palsy patients
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Respite/Social Support Worker
Kids Without Limits
11.2021 - 11.2022
Customer Service Associate – Service/Install Department
Durabuilt Windows and Doors
08.2020 - 11.2022
Teaching Assistant
MacEwan University
12.2019 - 04.2020
Swimming Instructor (Training)
Paul Sadler's Swimland
11.2019 - 02.2020
Cashier/ Customer Care
Guess Factory Outlet
11.2017 - 07.2019
Cashier/ Customer Care
Victoria's Secret
09.2017 - 11.2017
Cashier/ Customer Care
Ardene
04.2017 - 09.2017
Cashier/ Customer Care
Suzy Shier
09.2015 - 01.2016
Cashier
Save on Foods
05.2014 - 06.2015
Volunteer
City Hospital
05.2012 - 06.2015
Cashier
Extreme Pita
05.2012 - 08.2013
Master of Arts - Criminology
The University of Auckland
Bachelor of Arts - Sociology
Grant MacEwan University
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