Philippe Edouard Loiseau

· Provided exceptional customer service assisting with day-to-day banking needs, including new account openings, credit products, and basic investment guidance.

· Enriched knowledge through continuous learning and identified strategies to enhance innovation and quality in work practices and service processes.

· Ensured timely completion of business processes and procedures, with all documentation accurately reflecting customer intentions and complying with regulations.

· Consistently surpassed sales targets by 30%, demonstrating strong sales acumen and customer engagement skills.

· Serviced and educated customers on TD's products and services, offering tailored solutions and enhancing their proficiency with digital, emerging bank trends.

· Honored with the quarterly 2023 Appreciation Award for effectively training new hires, sharing best practices and ensuring adherence to bank policies and procedures.

• Led and supervised cash handling staff and developed and implemented cash management policies.
• Provided excellent customer service by assisting customers with cash transactions, resolving issues or concerns, and ensuring a positive shopping experience.