Pete Bennett
Redlands
Summary
Adept at navigating fast-paced situations, I leveraged critical thinking and relationship-building skills at Environmental Systems Research Institute Inc. to enhance customer loyalty and exceed service standards. My expertise in product knowledge and education fostered significant improvements in team performance and customer satisfaction, establishing a track record of resolving complex issues with empathy and efficiency.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Environmental Systems Research Institute Inc.
03.2011 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Product Specialist
Pioneer Electronics USA
05.2002 - 01.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate Of Arts - Elementary Education
Eastern Arizona College
Thatcher, AZSkills
- Critical thinking
- Problem resolution
- Relationship building
- Follow-up skills
- Product knowledge
- Product education
Timeline
Customer Service Representative
Environmental Systems Research Institute Inc.
03.2011 - Current
Product Specialist
Pioneer Electronics USA
05.2002 - 01.2009
Associate Of Arts - Elementary Education
Eastern Arizona College
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