PEPITA J. ROUS
Toronto,Canada
Summary
A highly organized and detail-oriented professional with extensive experience in customer-facing roles and administrative functions. Demonstrates exceptional communication and interpersonal skills, proficient in resolving conflicts and ensuring customer satisfaction. Skilled in cash handling, inventory management, time management, teamwork, and independent task execution, with a strong background in data management and financial reporting. Adept at delivering exceptional service and maintaining accurate records in fast-paced environments. Adaptability to meet diverse customer needs and enhance overall satisfaction. I am driven by a desire to achieve organizational goals while fostering a supportive environment that encourages team success.
Overview
20
20
years of professional experience
Work History
Financial Analyst/Cashier
Land Transportation Office
06.2000 - 07.2018
- Compiled and analyzed financial data to prepare accurate monthly reports for vehicle registrations.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
- Maintained meticulous records of all transactions within the area of jurisdiction.
- Processed payments efficiently and ensured accurate handling of cash and financial records.
- Provided excellent customer service by addressing inquiries and resolving discrepancies promptly.
- Utilized financial software and advanced Excel functions to streamline data analysis and reporting processes.
- Monitored compliance with financial regulations and reporting standards.
- Resolved customer complaints and issues with professionalism and empathy.
- Collaborated with team members to ensure smooth daily operations.
Supply Officer/Inventory
Land Transportation Office
07.1998 - 05.2000
- Managed the receipt, storage, and distribution of office supplies, ensuring accurate record-keeping.
- Conducted regular inventory checks and prepared detailed inventory reports.
- Coordinated supply procurement to maintain optimal stock levels and prevent shortages.
- Ensured proper handling and tracking of materials to support organizational efficiency.
- Maintained meticulous documentation for audit and compliance purposes.
- Processed paperwork related to supply requests, purchase orders and returns.
- Participated in supplier selection process by conducting evaluations based on quality standards.
- Conducted regular audits of supply levels and storage conditions.
- Assisted in developing budget plans for departmental purchases.
Education
Masters - Public Administration
Southwestern Univerity
Bachelor of Science - Commerce, Accounting
Foundation University
Skills
- Proficient in MS Excel/Word/POS
- Cash Handling
- Time Management
- Communication Skills
- Conflict Resolution
- Dispute Management
- Detail-Oriented
- Data Entry
- Financial Reporting
- Strong Numeracy
- Cultural Awareness
- Merchandise Restocking
- Analytical Skills
- Leadership Skill
- Willingness to Learn
- Customer relationship management
Timeline
Financial Analyst/Cashier
Land Transportation Office
06.2000 - 07.2018
Supply Officer/Inventory
Land Transportation Office
07.1998 - 05.2000
Masters - Public Administration
Southwestern Univerity
Bachelor of Science - Commerce, Accounting
Foundation University