Peenaz Kapoor
Timberlea,NS
Summary
Friendly and reliable customer service professional with 3 years of experience in fast-paced environments. Proven ability to resolve customer issues quickly and efficiently, enhance customer satisfaction, and contribute to team success. Seeking to bring my interpersonal skills and problem-solving ability to a dynamic customer-focused role.
Overview
2
2
years of professional experience
Work History
Security Guard
Northeastern Protection Service
10.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Representative
Tim Hortons
06.2023 - 02.2024
- Interacting with customers (taking orders, answering questions)
- Handling transactions (cash register, mobile payments)
- Problem-solving (resolving complaints, special requests)
- Teamwork (working with coworkers during busy hours)
- Maintaining cleanliness and food safety standards
Customer Service Cashier
R & D Variety
12.2022 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Provided personalized customer assistance and product recommendations.
- Managed returns and exchanges in accordance with store policy.
- Assisted in inventory restocking and visual merchandising.
- Processed cash, credit, and mobile transactions with 100% accuracy.
Education
Private Security And Investigation - Law Enforcement
Niagara College
Welland, ON05.2024
Bachelor In Commerce - Business
BBK Dav College
Amritsar , India05.2022
Skills
- Excellent verbal and written communication
- Conflict resolution and problem-solving
- Multitasking and time management
- Microsoft Office Suite and Google Workspace
- Patience and empathy
- Team collaboration
Languages
English
Elementary
Timeline
Security Guard
Northeastern Protection Service
10.2024 - Current
Customer Service Representative
Tim Hortons
06.2023 - 02.2024
Customer Service Cashier
R & D Variety
12.2022 - 01.2024
Private Security And Investigation - Law Enforcement
Niagara College
Bachelor In Commerce - Business
BBK Dav College
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