ANKUSH ANKUSH
Scarborough,ON
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Paragon Security
04.2024 - Current
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to emergencies promptly, ensuring safety of all individuals on site.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Customer Service Representative
Mobil
09.2022 - Current
- Delivered exceptional service by actively listening to customer needs, resulting in 20% increase in customer satisfaction scores
- Executed precise cash handling procedures, minimizing errors and achieving 99.5% accuracy rate in transactions
- Optimized inventory levels through efficient monitoring, reducing stock shortages by 15% and ensuring consistent product availability
- Enforced safety protocols, resulting in hazard-free workplace and 30% decrease in incidents
- Resolved customer concerns promptly, implementing streamlined process that reduced issue resolution time by 25%
- Maintained meticulous attention to detail in restocking and equipment checks, leading to 20% decrease in inventory discrepancies
- Collaborated effectively with team members, fostering positive relationships and achieving shared goals, resulting in 15% increase in team productivity
- Successfully navigated changing circumstances by proactively addressing unforeseen challenges, ensuring operational continuity and customer satisfaction
- Implemented efficient time-management strategies, reducing customer wait times by 15% during peak hours
- Developed effective upselling techniques, contributing to 10% increase in average transaction value
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Gas Station Attendant
Petro-Canada Lubricants
04.2022 - 01.2024
- Greeting customers with warm smile and can-do attitude
- Embrace teamwork to keep station running like well-oiled machine
- Maintained Inventory of all saleable items that has helped to increase sales by 10 percent
- Assisting Customers with payments and transactions accurately
- Offer assistance to Customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas
- Conduct regular checks to maintain station tidiness and safety which helps to reduce or prevent losses
- Collaborate effectively with team members to exceed customer expectations which leads to improved customer satisfaction by 40% and reduced customer complaints
- Actively engage in Point program which allows customers to earn points on fuel purchase and redeem them for rewards or discounts that insure high retainability of customers
- Ensure compliance with regulations, particularly age-restricted product sales, with 100% adherence rate.
Security Guard
Best Guard Security Inc.
05.2022 - 11.2023
- Patrolling assigned areas to maintain visible presence and deter unauthorized activity.
- Monitoring surveillance systems and alarms to promptly respond to any security breaches or incidents
- Conducting thorough security checks of people, vehicles, and belongings entering and exiting premises
- Responding to emergencies such as medical incidents, fires, or criminal activity, and taking appropriate action
- Documenting security-related incidents, observations, and activities in detailed reports
- Assisting with implementation of security procedures and protocols to enhance overall safety measures.
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
Education
Information System Business Analysis - Business, Management, Marketing, and Related Support Services
Northern College of Applied Arts And Technology
Toronto, ON09.2023
Internation business management - Business, Management, Marketing, and Related Support Services
Northern College of Applied Arts And Technology
Toronto, ON09.2022
Bachelor of Commerce - BCom - Accounting and Business/Management
Malwa College, Bathinda
Punjab, India09.2020
Skills
- Workplace Safety
- Punctuality
- Access Control
- Body Language Analysis
- De-Escalation Techniques
- Active Listening
- Problem solving
- Public Safety
- Excellent customer service skills
- Decision making
- Self-motivated
- MS word, Excel, office
- Quick learner
- Conflict resolution
- Verbal and written communication
- Security camera monitoring
- Self-motivated
- MS word, Excel, office
- Quick learner
- Collaborative
- Goal oriented
- Conflict resolution
- Verbal and written communication
Certification
- Agile Project Management Foundation, LinkedIn
- F.A.S.T Rescue Inc. Certificate of Training Workplace Safety and Insurance Board (WSIB)
- Emergency First AID & CPR / AED LEVEL C, Canadian Red Cross
References
References available upon request
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Elementary
Urdu
Professional Working
Timeline
Security Guard
Paragon Security
04.2024 - Current
Customer Service Representative
Mobil
09.2022 - Current
Security Guard
Best Guard Security Inc.
05.2022 - 11.2023
Gas Station Attendant
Petro-Canada Lubricants
04.2022 - 01.2024
Information System Business Analysis - Business, Management, Marketing, and Related Support Services
Northern College of Applied Arts And Technology
Internation business management - Business, Management, Marketing, and Related Support Services
Northern College of Applied Arts And Technology
Bachelor of Commerce - BCom - Accounting and Business/Management
Malwa College, Bathinda
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