Zandra Barnes
Apple Valley
Summary
Dynamic and dedicated professional with extensive experience at Gxo Logistics, excelling in customer service and conflict resolution. Proven ability to enhance satisfaction through effective communication and problem-solving. Skilled in security camera monitoring and maintaining workplace safety, ensuring operational efficiency and customer loyalty. Committed to excellence and integrity in all tasks.
Overview
3
3
years of professional experience
Work History
Security Guard
Gxo Logistics
11.2022 - 04.2024
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Resolved customer issues through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions, maintaining organized records for follow-up actions.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Adapted quickly to new systems and procedures, enhancing operational readiness during peak periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Loader
UPS
07.2021 - 11.2022
- Operated forklifts and hand trucks to load packages efficiently onto delivery vehicles.
- Adhered to safety protocols while handling and transporting cargo in warehouse environment.
- Collaborated with team members to ensure timely completion of loading tasks during peak hours.
- Inspected packages for damage and verified accuracy before loading onto transport vehicles.
- Utilized scanning equipment to track package movement and maintain inventory accuracy.
- Maintained cleanliness and organization of loading area to enhance operational efficiency.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
Customer Service Representative
Rocket Fuel
06.2022 - 09.2022
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Resolved customer issues through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions, maintaining organized records for follow-up actions.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Adapted quickly to new systems and procedures, enhancing operational readiness during peak periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
GED - Ged
Ortega High School
Lake Elsinore, CA07.2008
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Punctuality
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Customer service excellence
- Heavy lifting proficiency
- Shipping and receiving procedures
- Pallet jack handling
- Workplace cleanliness standards
- Physical stamina and endurance
- Barcode scanning proficiency
- Pallet jack safety
- Shrink wrapper use
- Quality control awareness
- Hazardous materials handling
- Order picking experience
Timeline
Security Guard
Gxo Logistics
11.2022 - 04.2024
Customer Service Representative
Rocket Fuel
06.2022 - 09.2022
Loader
UPS
07.2021 - 11.2022
GED - Ged
Ortega High School