Payton Reynolds
Milton
Summary
Motivated college student with skills being a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Barista
Blossom Cafe
09.2024 - 11.2024
- Seasonal employee
- Greeted customers and took orders for coffee drinks, food items, pantry & freezer idems and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, , mochas, and Americanos.
- Operated POS to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Receptionist
Making Waves Swim School
05.2022 - 08.2024
- Confirmed swim classes, communicated with parents about cancellations or details about their swim classes, and updated family records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Maintenance Groundskeeper/Horticulture Crew Member
Granite Ridge Golf Club
04.2023 - 07.2024
- Managed inventory of tools, equipment, and supplies for efficient operation.
- Maintained grass by operating various Toro lawn maintenance machinery.
- Improved landscape appearance by trimming trees, shrubs, and hedges.
- Maintained gardens throughout the coarse & clubhouse by weeding, watering and edging gardens to upkeep appearance.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
Cashier
Walmart
03.2020 - 05.2022
- Achieved high customer service by handling customer complaints calmly and professionally, resolving customer issues in timely manner
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cashier duties in high-volume retail environment, processing up to 200 transactions per shift
Crew Member
McDonald's
09.2017 - 03.2020
- Demonstrated and achieved excellent customer service by consistently providing friendly and helpful assistance to guests and used prior knowledge to keep customers satisfied and happy to ensure customer satisfaction
- Maintained, cleaned and organized work area to ensure, safe and pleasant environment for customers and staff and food safety
- Utilized POS system to accurately process customer orders and payments
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Diploma - Police Foundations
Mohawk College of Applied Arts And Technology
04.2026
High School Diploma -
Craig Kielburger Secondary School
Milton, ON06-2021
Skills
- Organization skills
- Office Administration
- Documentation And Reporting
- Lawn Care
- Grounds Maintenance
- Adaptability and Dependability
- Problem-Solving
- Teamwork and Collaboration
- Reliability
- Opening and closing duties
Certifications
- CPR - C level Certified
- Standard and infant AED Certified
- Standard First Aid
- Emergency First Aid
- Smart Serve Certified
- G License, with own transportation
Timeline
Barista
Blossom Cafe
09.2024 - 11.2024
Maintenance Groundskeeper/Horticulture Crew Member
Granite Ridge Golf Club
04.2023 - 07.2024
Receptionist
Making Waves Swim School
05.2022 - 08.2024
Cashier
Walmart
03.2020 - 05.2022
Crew Member
McDonald's
09.2017 - 03.2020
Diploma - Police Foundations
Mohawk College of Applied Arts And Technology
High School Diploma -
Craig Kielburger Secondary School
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