Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Barista

Louise Fang

Edmonton,AB

Summary

Experienced administrative professional with a successful record in healthcare environments. Efficiently manages patient records, coordinates schedules, and ensures seamless office operations. Thrives in collaborative team settings, consistently achieving results and adapting to evolving needs. Recognized for exceptional communication skills, meticulous attention to detail, and handling confidential information with utmost discretion.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Second Cup Baseline
10.2022 - 10.2024
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Medical Administrative Assistant

Tailor Made Wellness Clinic
07.2023 - 03.2024
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Proficient Jane app experience.
  • Accuro EMR experience.
  • Managed approximately 100 incoming calls, emails and faxes daily from customers.

Dietary Aide

Northern Health (Dawson Creek & District Hospital and Rotary Manor)
11.2020 - 10.2023
  • Served meals to over 500 residents by establishing schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Team Lead

Speeders Edmonton
05.2022 - 07.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Reduced scheduling conflicts and ensure timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Enhanced customer satisfaction by efficiently scheduling events and addressing inquiries for approximately 1,000 to 2,000 customers daily.

Education

GED -

Robertson College
Edmonton, AB
06.2024

GED -

Canadian Vocational Training Centre
Prince George, BC
04.2019

High School Diploma -

Baguio Seventh-Day Adventist School
Baguio City, Philippines
03.2016

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Adaptive and creative
  • Appointment scheduling
  • Organization skills
  • Telephone skills
  • Data entry
  • Customer focus
  • Multitasking and organization
  • Computer skills

Certification

  • Standard First Aid and CPR/AED Level C
  • WHMIS
  • Super Host
  • Pro-Serve Liquor Training
  • Food Safe Training
  • Serving It Right
  • Room Keys Program Certificate
  • Medical Office Assistant Program

Languages

English
Native or Bilingual

Timeline

Medical Administrative Assistant

Tailor Made Wellness Clinic
07.2023 - 03.2024

Barista

Second Cup Baseline
10.2022 - 10.2024

Team Lead

Speeders Edmonton
05.2022 - 07.2023

Dietary Aide

Northern Health (Dawson Creek & District Hospital and Rotary Manor)
11.2020 - 10.2023

GED -

Robertson College

GED -

Canadian Vocational Training Centre

High School Diploma -

Baguio Seventh-Day Adventist School

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Louise Fang