Paula Vandersteen
Independently Employed
Winnipeg
1
Language
12
years of professional experience
Dedicated professional with extensive experience in housekeeping and service roles. Known for strong communication and multitasking abilities, consistently delivering high-quality results and enhancing client satisfaction.
Work History
Private Housekeeper
6 Years- Maintained cleanliness and organization in all areas of residence to ensure a welcoming environment.
- Implemented efficient cleaning schedules to optimize time management and maintain high standards of hygiene.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Developed strong relationships with family members by understanding their specific needs and preferences.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Anticipated client needs proactively, resolving issues before they escalated into larger problems.
- Performed daily laundry duties, resulting in consistently clean and well-organized wardrobes for clients.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
- Provided additional support during special events or occasions, ensuring smooth execution of all planned activities and details.
Host/Server
4 Months- Collaborated with kitchen and serving staff to coordinate timely service delivery.
- Provided menu information and answered questions to assist guest decision-making.
- Maintained cleanliness of entrance area to create welcoming atmosphere for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender/Server
4 Years 9 MonthsEducation
High School Diploma
Skills
Guest relations
Exceptional cleaning
Deep organization
Customer service
Teamwork
Multitasking and organization
Cleaning and organizing
Customer service-focused
Languages
English
Native or Bilingual
Timeline
Private Housekeeper
Independently Employed
09.2020 - CurrentRead More
Host/Server
460 On The River
10.2019 - 02.2020Read More
Bartender/Server
Club 3D
01.2015 - 10.2019Read More
Fisher Branch Collegiate
High School Diploma
Read More