Paula C. Hernandez
Napa
Summary
Dedicated and enthusiastic student with a strong academic background in Viticulture and Enology and ongoing studies in Nursing Science. Demonstrated expertise in the hospitality industry through roles as a server and specialized educator, where I excelled in enhancing guest experiences and driving sales. Proven ability to work effectively in both team-based and independent settings, showcasing excellent organizational skills and a commitment to exceptional service. With a remarkable GPA of 3.8 and active participation in student governance, I exemplify a well-rounded professional ready to contribute positively in any environment.
Overview
6
6
years of professional experience
Work History
Server
Compline
06.2023 - Current
- Demonstrated proficiency in menu knowledge, wine pairings, and recommendations to elevate guests' dining experiences.
- Effectively upsold wine selections to increase sales and revenue for the restaurant.
Viticulturist Intern
Silverado Farming Company
05.2022 - 01.2023
- Learned and used the ArcGIS program for vineyard mapping and analysis; gained proficiency in creating maps, conducting spatial analysis, and interpreting geospatial data to optimize vineyard management strategies.
- Practiced sustainable farming practices and the importance of terroir in wine production.
Specialized Educator
Turnbull Wine Cellars
07.2021 - 05.2022
- Provided highest quality customer service standards by anticipating customer needs.
- Cultivated new business through up-selling and expanding current accounts.
Hostess
Bounty Hunter
06.2019 - 06.2020
- Escorted guests to seating area, supported serving staff, food runners and bussers to keep dining room presentable.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Associate of Applied Science - Viticulture and Enology
Napa Valley College
Napa, CAAssociate of Science - Nursing Science
Pacific Union College
Angwin, CA05-2027
Skills
- Dynamic and motivated student with proven expertise in both collaborative and independent environments, demonstrating a robust work ethic and exceptional organizational abilities
- Eager to leverage advanced information technology and social media skills to enhance guest experiences and streamline operations
References
Adrian Maldonado- Volunteer work- (707)334-8414
Sarah Del Campo- Tasting Room Manager- (707)738-0482
Cristian Romero- Head Viticulturist- (707)225-2638
Languages
Spanish
Native or Bilingual
Timeline
Server
Compline
06.2023 - Current
Viticulturist Intern
Silverado Farming Company
05.2022 - 01.2023
Specialized Educator
Turnbull Wine Cellars
07.2021 - 05.2022
Hostess
Bounty Hunter
06.2019 - 06.2020
Associate of Applied Science - Viticulture and Enology
Napa Valley College
Associate of Science - Nursing Science
Pacific Union College
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