Samantha solano
Napa
Summary
Dynamic and dedicated professional with a positive attitude and a proven track record at Charles Krug Winery. Skilled in customer service excellence and process improvements, I effectively enhanced productivity and guest satisfaction through proactive communication and teamwork. Committed to maintaining high standards in dining room cleaning and organization.
Dependable retail sales at Gathered, professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
4
4
years of professional experience
Work History
Busser/Banquet Server
Charles Krug Winery
01.2023 - 08.2025
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
Retail Associate
Gathered
12.2021 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Saint Helena High School
Saint Helena, CA06-2025
Skills
- Dining room cleaning
- Positive attitude
- Effective problem solving
- Process improvements
- Multitasking and organization
- Customer service excellence
- Dish collection
- Brand representation
- Store maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Busser/Banquet Server
Charles Krug Winery
01.2023 - 08.2025
Retail Associate
Gathered
12.2021 - 11.2022
High School Diploma -
Saint Helena High School