PAULA BOHAN
Cranbrook
Summary
Proven leader and effective communicator, adept at solving complex problems and enhancing customer satisfaction. At East Kootenay Realty Ltd, excelled in managing multiple Strata complexes, significantly improving service quality. Skilled in time management and verbal communication, consistently achieving goals within tight deadlines. Demonstrates exceptional team leadership, fostering a collaborative environment.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Licensed Strata Manager
East Kootenay Realty Ltd
02.2007 - Current
- Accomplished multiple tasks within established timeframes.
- Working with councils to resolving concerns promptly, maintaining open lines of communication, and ensuring high-quality service
- Control, management, maintenance and administration of multiple Strata complexes
Guest Service Representative
Friends of Fort Steele, Windsor Hotel
07.2023 - 09.2023
- Welcomed guests to the Windsor Hotel and provided the history of the building.
- Served patrons drinks
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest concerns diplomatically to maintain a positive property reputation and high customer satisfaction
Guest Service Representative
Friends of Fort Steele,
05.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Guest Service Representative
Friends of Fort Steele, Windsor Hotel
06.2019 - 09.2019
- Welcomed guests to the Windsor Hotel and provided the history of the building.
- Served patrons drinks
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest concerns diplomatically to maintain a positive property reputation and high customer satisfaction
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized area
Education
High School Diploma -
Mt Baker Senior Secondary
Cranbrook, BCNo Degree - Real Estate Council of BC License of Strata Manage
Sauder School of Business
Vancouver, BC04-2008
No Degree - University Transfers And Minor in Psychology
College of The Rockies
Cranbrook, BC 06-2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Professional Working
Timeline
Guest Service Representative
Friends of Fort Steele, Windsor Hotel
07.2023 - 09.2023
Guest Service Representative
Friends of Fort Steele,
05.2021 - 09.2021
Guest Service Representative
Friends of Fort Steele, Windsor Hotel
06.2019 - 09.2019
Licensed Strata Manager
East Kootenay Realty Ltd
02.2007 - Current
High School Diploma -
Mt Baker Senior Secondary
No Degree - Real Estate Council of BC License of Strata Manage
Sauder School of Business
No Degree - University Transfers And Minor in Psychology
College of The Rockies
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