Open To Work
Sam Chan
Richmond,BC
Summary
Dynamic sales and relationship management professional with 19 years of extensive experience in the MDU industry, committed to driving growth and success within a customer-centric organization that values excellence and innovation. Results-oriented leader with a proven track record of effective communication in multiple languages, enhancing engagement with diverse clients and expanding market reach. Possesses a proactive 'hunter' mentality and an established B2B network, ready to deliver immediate, impactful contributions. Fully licensed Strata Manager with the BCFSA and a dedicated board member for industry associations, leveraging deep insights into client needs and emerging trends to foster operational efficiency and team collaboration.
Overview
19
19
years of professional experience
Work History
Licensed Strata Manager
FirstService Residential Inc.
05.2025 - 11.2025
- Oversaw management of strata portfolio, including air space parcels and commercial properties across lower mainland, such as retail outlets, malls, office towers, and hotels.
- Managed new home warranty application workflow and executed claim reviews and filings to resolve warranty concerns for both residential and commercial properties.
- Oversaw planning and execution of capital repair projects. Collaborated with contractors to ensure successful project delivery. Analyzed CCDC2 agreements and amendments to mitigate risks.
- Oversaw building staff management and identified innovative technologies to fulfill owner requirements.
Licensed Strata Manager
REMI Realty Inc.
05.2024 - 05.2025
- Administered a diverse portfolio of commercial strata properties, ensuring effective financial oversight and strong stakeholder engagement.
- Engaged in strategic discussions during new business acquisition calls to expand client and property portfolio.
- Managed personnel and researched cutting-edge technologies to address the evolving needs of property owners.
- Achieved successful management of annual budgets and conducted productive SGMs and AGMs. Fostered collaboration through well-organized meetings.
- Collaborated with council during bi-monthly site visits to review property status and service delivery.
- Oversaw property management operations, ensuring compliance with regulations and company standards.
- Developed strategic initiatives to enhance resident satisfaction and community engagement.
Licensed Strata Manager
The Wynford Group
04.2023 - 05.2024
- Manage a portfolio of strata and section properties, including financial management of the corporation while building a relationship with the client.
- Successfully lead several major repair and maintenance projects, resulting in improved property values and owner satisfaction.
- Managing building staff and sourcing new technologies to meet the demands of the owners.
- Coordinate day to day operations of the property and assist with Emergencies.
- Managing and create annual budgets, SGMs, AGMs and running meetings with Council to take care of their property needs and ensuring open communication and effective decision making.
Licensed Strata Manager
Pacific Quorum Properties Inc.
06.2022 - 03.2023
- Oversaw financial management of strata and section property portfolios while fostering relationships with council and executive members.
- Managed and formulated annual budgets to support SGMs and AGMs, orchestrated meetings with council to address property requirements, and fostered open communication for informed decision-making.
- Conducted market analysis and developed comprehensive marketing strategies to attract and acquire new clients for brokerage.
Licensed Strata Manager
Obsidian Property Management Ltd.
10.2021 - 06.2022
- Fostered collaborative partnerships with strata councils to enhance community engagement and support.
- Directed operations for residential and commercial strata properties to address property requirements and facilitate capital project execution.
- Supervised and trained support staff to enhance portfolio management efficiency.
Mid Market Business Account & MDU Channel Manager
TELUS Business Solutions
04.2014 - 10.2021
- Engaged with mid-market clients to build trust and ensure high levels of customer satisfaction and retention.
- Collaborated with clients to identify and implement innovative solutions, including UC, SaaS, IaaS, mPaaS, PaaS, and hybrid cloud services, to achieve business objectives.
- Established and maintained strong relationships with key stakeholders across multiple channels.
- Led initiatives to maximize market share in MDU space, securing 80% penetration within BC non-profit and Asian residential verticals.
- Oversaw team operations of Territory Relationship Managers (TRMs) and door-to-door agents, ensuring alignment with sales targets in British Columbia.
- Tailored presentations to address the needs and interests of executive audiences, including CEO, CFO, CTO, HR, and IT directors, ensuring alignment with organizational goals.
- Secured top achiever recognition in 2015, 2016, and 2020 by generating substantial new business revenue exceeding $3.05 million.
Commercial and Industrial Division Accounts Executive
Coinamatic Canada Inc.
10.2006 - 12.2019
- Executed targeted outreach and engagement strategies to attract and retain new clients for portfolio enhancement.
- Developed and maintained relationships as the key liaison for providing tailored turnkey solutions in commercial and residential building amenities and services.
- Spearheaded dedicated Asian and Spanish market vertical initiatives for Coinamatic in British Columbia.
- Fostered key business relationships with property management firms and trades associations to enhance collaboration and support operational goals.
- Assessed client needs and closed agreements for heavy industrial capacity laundry equipment, supporting the growth of on-premises laundry services division.
- Drove exceptional sales performance in British Columbia, resulting in 168% quota achievement and substantial revenue growth.
Education
BCFSA Advanced Strata Management Course -
UBC Sauder's School of Business
VancouverBCFSA Rental & Property Manager Course -
UBC Sauder's School of Business
Vancouver, BCMarketing Management -
Kwantlen Polytechnic University
Richmond, BCHigh School Diploma -
Richmond Secondary School
Richmond, BCSkills
- Customer engagement
- Effective time management
- Team leadership
- Data-driven decision-making
- Cultivating strong partnerships
- Project management
- Customer relationship management (CRM)
Languages
English
Chinese (Cantonese)
Spanish
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$65000/yr - $151000/yrTimeline
Licensed Strata Manager
FirstService Residential Inc.
05.2025 - 11.2025
Licensed Strata Manager
REMI Realty Inc.
05.2024 - 05.2025
Licensed Strata Manager
The Wynford Group
04.2023 - 05.2024
Licensed Strata Manager
Pacific Quorum Properties Inc.
06.2022 - 03.2023
Licensed Strata Manager
Obsidian Property Management Ltd.
10.2021 - 06.2022
Mid Market Business Account & MDU Channel Manager
TELUS Business Solutions
04.2014 - 10.2021
Commercial and Industrial Division Accounts Executive
Coinamatic Canada Inc.
10.2006 - 12.2019
BCFSA Advanced Strata Management Course -
UBC Sauder's School of Business
BCFSA Rental & Property Manager Course -
UBC Sauder's School of Business
Marketing Management -
Kwantlen Polytechnic University
High School Diploma -
Richmond Secondary School