Frances Bunny Porteous

• Administrator for 21 Strata Corporations, overseeing approx 2,670 units,
• Prepared and maintained Operating & Project Budgets of approx $21,000,000 for the Strata Corporations
• Project manager for large projects , ie repiping, exterior sealant , roofing replacements , window replacements, interior upgrades etc.
• Managed and motivated employees to be productive and engaged in work.
• Engaged & Trained concierges, building managers , cleaners
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work and provide excellent customer service to the residents .
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Prepared agendas , completed minutes for monthly council meetings and annual AGMs
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Obtained bids for annual maintenance , prepared annual maintenance spreadsheets
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques
• responded to residents concerns , leaks etc in a timely manner
• kept an open line of communication with council members and owners

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled inventory and implemented pricing structure to maximize revenue

• Built strong relationships with industry professionals and influencers.
• Developed comprehensive marketing plans in alignment with overall business goals and objectives.
• Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
• Directed trade show participation, maximizing exposure for company products and services.
• Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
• Deployed well-coordinated campaigns, events and public relations strategies to promote brand.

• Engaged to develop 10,000 sq ft for Ski retail . rental & repair

operations.

• Developed Annual Operating & revenue Budgets
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Buyer for all retail products .
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• engaged and trained employees
• Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.