Patricia Granter
Listowel,Ontario
Summary
Outgoing and dependable Office Administrator with several years of experience managing multiple priorities, completing daily administrative duties, and resolving issues efficiently. Skilled in time management, customer service, answering phones, greeting visitors, and responding to daily requests in a professional manner. Friendly, respectful, and approachable, with a positive attitude that helps create a welcoming and organized office environment.
Overview
29
29
years of professional experience
Work History
Office Administrator
Spectrum Graphics & Apparel
11.2020 - 06.2026
- Supported general office administration and daily operations, contributing to streamlined workflows and team efficiency.
- Delivered exceptional customer service through phone, email, and in-person communication, enhancing client satisfaction.
- Managed accounts payable and receivable, ensuring timely processing and accuracy using Wave Accounting.
- Completed month-end and year-end accounting duties, including quarterly HST remittances.
- Processed custom clothing orders and coordinated production schedules.
- Designed custom apparel, promotional products, business cards, flyers, lawn signs, and marketing materials using Adobe Illustrator and Canva.
- Operated vinyl cutting equipment and heat press machines to produce custom products.
Cleaner
Metzger Heating Ltd.
06.2017 - 10.2020
- Executed thorough cleaning of new builds in Palmerston, ensuring readiness for occupancy.
Office Administrator
Metzger Heating Ltd.
05.2017 - 10.2020
- Managed accounts payable, accounts receivable, payroll, and bookkeeping using QuickBooks.
- Completed month-end and year-end accounting duties and quarterly HST remittances.
- Monitored and collected outstanding customer accounts to ensure timely payments and reduce delinquency.
- Answered customer inquiries and scheduled service calls to enhance customer satisfaction and streamline service delivery.
- Answered customer inquiries and scheduled service calls.
- Dispatched technicians and coordinated daily work orders.
- Administered employee benefit plans.
- Managed banking, post office duties, and office correspondence to maintain smooth operations and effective communication.
- Prepared residential rental agreements and established customer accounts within the PAR online system.
Bookkeeper
David Carson Farms & Auction Services Ltd.
03.2005 - 06.2016
- Managed accounts payable and receivable to ensure accurate financial tracking and timely payments using BusinessVision Accounting Software.
- Managed accounts payable and accounts receivable using BusinessVision Accounting Software.
- Processed payroll and administered employee benefits for approximately 40 employees.
- Prepared month-end journal entries and government remittances.
- Monitored daily banking transactions, deposits, and cash flow.
- Generated detailed financial reports to support decision-making using Microsoft Excel and Word.
- Provided customer service during auction sales, facilitating invoicing and processing debit/credit card transactions to enhance customer experience.
- Catering for Auction sale days
Payroll Administrator
Spinrite LP
10.1997 - 03.2005
- Processed payroll for 500–600 hourly and salaried employees.
- Completed year-end payroll balancing and T4 preparation.
- Executed year-end payroll balancing and T4 preparation to ensure compliance with regulations and accuracy of employee records.
- Managed employee payroll records and timekeeping data to maintain accurate payroll processing and reporting.
- Coordinated RRSP contributions through Sun Life online system.
- Coordinated RRSP contributions through Sun Life online system.
- Compiled payroll and management reports using Microsoft Excel and Word to provide insights for decision-making.
Education
Microsoft Access
Conestoga College
Waterloo, OntarioComputer Literacy For Windows (Word/ Excel/ Database Management)
Conestoga College
Waterloo, OntarioIntroduction to Payroll (CPA)
Conestoga College
Kitchener, OntarioAccounting I
Sheridan College
Brampton, OntarioBookkeeping/ Accounting & Bookkeeping Fundamentals
Conestoga College
Timeline
Office Administrator
Spectrum Graphics & Apparel
11.2020 - 06.2026
Cleaner
Metzger Heating Ltd.
06.2017 - 10.2020
Office Administrator
Metzger Heating Ltd.
05.2017 - 10.2020
Bookkeeper
David Carson Farms & Auction Services Ltd.
03.2005 - 06.2016
Payroll Administrator
Spinrite LP
10.1997 - 03.2005
Microsoft Access
Conestoga College
Computer Literacy For Windows (Word/ Excel/ Database Management)
Conestoga College
Introduction to Payroll (CPA)
Conestoga College
Accounting I
Sheridan College
Bookkeeping/ Accounting & Bookkeeping Fundamentals
Conestoga College