Patricia Foss

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
• Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Order taking, organizing brunch buffet cash deposit

• Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
• Developed and managed relationships with vendors and suppliers.
• Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
• Optimized team hiring, training, and performance.
• Entered income and expense details into business databases to track purchases and address variances.
• Managed finances, budgeting, and forecasting to optimize business growth and profitability.
• Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
• Reduced employee turnover rate by creating a positive work environment and implementing comprehensive training programs.