Dilraj Singh
Mississauga,ON
Summary
Trustworthy, hardworking, Customer-oriented, reliable person with strong communication and negotiation skills to convince customers by consistently delivering promised quality services and results. Exceptional time management and organizational skills to bring added value and repeated business. Highlights of Qualification: More than 6 months of experience working as a customer service Representative. Highly Motivated self-starter, capable of team and individual work Well-developed analytical and problem-solving skills. Worked in collaboration with the other staff members to implement the ideas and to address individuals needs and solving client issues. Ability to listen, respect, understand and work effectively with others. Experience in proper handling of any issues and complaints in a professional way. Proven relationship building skills with customers to maintain ongoing continuous partnership. Strong organization and time management skills with records to meet deadlines. Excellent communication (verbal and written) interpersonal skills; able to communicate effectively to management, customers, and cross functional team members. Proficient in MS Office especially MS Word, MS PowerPoint, and MS Excel.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hawk Institute of Language
Punjab, India
05.2023 - 02.2024
- Greeting clients and visitors with a positive and helpful attitude
- Helping in maintenance of workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making meeting plans
- Preparing meetings and training rooms
- Answering phones in a professional manner, and routing calls as necessary
- Answering, forwarding, and screening phone calls
- Sorting and distributing mail
- Scheduling appointments.
Education
General Business -
Mohawk Mississauga
08.2024
High School Commerce -
Kitchlu Public School
01.2023
Skills
- Trustworthy
- Hardworking
- Customer-oriented
- Reliable person
- Strong communication
- Negotiation skills
- Exceptional time management
- Organizational skills
- Well-developed analytical
- Problem-solving skills
- Collaboration
- Teamwork abilities
- Ability to listen
- Respect
- Understand
- Work effectively with others
- Professional handling of issues
- Complaints
- Proven relationship building skills with customers
- Strong organization
- Time management skills
- Excellent communication
- Verbal and written
- Interpersonal skills
- Proficient in MS Office (Word
- PowerPoint
- Excel)
Languages
- English
- Punjabi
- Hindi
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Hawk Institute of Language
05.2023 - 02.2024
General Business -
Mohawk Mississauga
High School Commerce -
Kitchlu Public School
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