PATRICIA (TRICIA) DATENÉ
Duncan
Summary
Dynamic, results-oriented professional with extensive experience in customer/client service, seeking part-time remote opportunities. Proven ability to engage customers effectively and resolve issues promptly through exceptional communication skills.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Constituency Assistant
Sonia Furstenau, MLA
01.2018 - 10.2025
- Streamlined office procedures, implementing efficient filing systems and database management for accurate record-keeping of constituent information.
- Collaborated with government agencies to resolve constituent issues in a timely manner, ensuring effective communication throughout the process.
- Monitored social media platforms for trending topics within the constituency, keeping elected officials informed about emerging concerns or potential opportunities.
Vocational Rehabilitation Consultant
Workers’ Compensation Board of BC
09.1999 - 09.2012
- Enhanced client outcomes by developing individualized vocational rehabilitation plans.
- Provided comprehensive case management services, ensuring consistent progress toward vocational goals.
- Served as an advocate for clients during employer negotiations, securing necessary accommodations or modifications in the workplace setting.
- Maintained detailed records of each case, tracking progress and making adjustments as needed to optimize success rates.
Employment Programmer - Faculty
Camosun College
02.1995 - 12.1997
- Developed and taught job search courses; developed work placements for students; wrote and published handbook for students
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Sponsored Training Advisor
Camosun College
01.1993 - 02.1995
- Taught employment skills workshops; assessed students’ needs and made referrals to appropriate agencies
- Stayed current on industry trends and best practices in training and development, ensuring the continuous improvement of provided services.
- Analyzed and evaluated training effectiveness and program outcomes.
Life Skills Instructor / Counsellor
New Westminster School District #40
09.1991 - 07.1992
- Designed and taught life-skills curriculum for adults on social assistance in an adult pre-employment program
- Helped to integrate clients in local community by teaching important social and work-related skills.
Rehabilitation Officer
Riverview Hospital (BC Mental Health Society)
12.1989 - 08.1991
- Managed caseload of 60 - 75 patients with psychiatric disabilities
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation strategies for patients returning to the community
Program Manager - Vocational Services
Fraserside Community Services Society
05.1988 - 12.1989
- Managed vocational rehabilitation office of community service organization; designed and implemented Mental Health Worker training with Douglas College
Instructor / Counsellor - Job Club
Hal Klein & Associates
10.1987 - 03.1988
- Taught (Azrin Model) Job Finding Class
- Term contract
Instructor - Career Exploration
Northwest Community College
01.1986 - 03.1987
- Designed curriculum and taught series of 10-week (full-time) career exploration programs for adults with disabilities
- Term contracts
Vocational Rehabilitation Counsellor
Terrace Women's Resource Centre Society
02.1985 - 08.1985
- Assessed vocational training needs of women with disabilities; provided vocational counselling & referral services to local and provincial resources
- Term contract with Ministry of Labour
Financial Assistance Worker
Indian & Northern Affairs Canada
10.1982 - 07.1983
Research Assistant
Women's Economic Rights Branch BC Ministry of Economic Development
10.1976 - 09.1979
Counsellor / Administrator
Victoria Women's Transition House Society
10.1972 - 10.1976
Education
Business Administration (Certificate) - Business Administration And Management
Northwest Community College
Terrace, BC05-1985
Professional Development Studies
Skills
- Excellent client service and conflict resolutions skills
- Able to work in a fast-paced, decision-oriented environment
- PC competency using MS Word, Outlook, Excel, Access, PowerPoint, Windows, Zoom, Internet, and electronic filing systems
Affiliations
- 1985 -1987 Director (Board Member) Terrace & District Credit Union, Terrace, BC
- 1985 - 1986 Director (Board Member) Terrace Woman's Resource Centre Society, Terrace, BC
- 1983 Member - Advisory Board Human Services Worker Program - Northwest Community College, Terrace, BC
- 1982 - 1983 Director Rosswood Community Association, Terrace, BC
- 1977 - 1979 Vice-President, Local 1201 BC Government Employees Union
- 1974 - 1976 Director (Board Member) Victoria Women's Centre Society
Certification
- Member in good standing of
- Vocational Rehabilitation Association of Canada
- College of Vocational Rehabilitation Professionals
- 1990 R.R.P. (Registered Rehabilitation Professional)
- 1991 C.C.R.C. (Canadian Certified Rehabilitation Counsellor)
- 2011 C.V.P. (Certified Vocational Professional)
Timeline
Constituency Assistant
Sonia Furstenau, MLA
01.2018 - 10.2025
Vocational Rehabilitation Consultant
Workers’ Compensation Board of BC
09.1999 - 09.2012
Employment Programmer - Faculty
Camosun College
02.1995 - 12.1997
Sponsored Training Advisor
Camosun College
01.1993 - 02.1995
Life Skills Instructor / Counsellor
New Westminster School District #40
09.1991 - 07.1992
Rehabilitation Officer
Riverview Hospital (BC Mental Health Society)
12.1989 - 08.1991
Program Manager - Vocational Services
Fraserside Community Services Society
05.1988 - 12.1989
Instructor / Counsellor - Job Club
Hal Klein & Associates
10.1987 - 03.1988
Instructor - Career Exploration
Northwest Community College
01.1986 - 03.1987
Vocational Rehabilitation Counsellor
Terrace Women's Resource Centre Society
02.1985 - 08.1985
Financial Assistance Worker
Indian & Northern Affairs Canada
10.1982 - 07.1983
Research Assistant
Women's Economic Rights Branch BC Ministry of Economic Development
10.1976 - 09.1979
Counsellor / Administrator
Victoria Women's Transition House Society
10.1972 - 10.1976
Business Administration (Certificate) - Business Administration And Management
Northwest Community College
Professional Development Studies
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