PATRICIA (TRICIA) DATENÉ
Duncan
Summary
Dynamic, results-oriented professional with extensive experience in customer/client service, seeking part-time remote opportunities. Proven ability to engage customers effectively and resolve issues promptly through exceptional communication skills.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Constituency Assistant
Sonia Furstenau, MLA
Duncan, BC
01.2018 - 10.2025
- Streamlined office procedures, implementing efficient filing systems and database management for accurate record-keeping of constituent information.
- Collaborated with government agencies to resolve constituent issues in a timely manner, ensuring effective communication throughout the process.
- Monitored social media platforms for trending topics within the constituency, keeping elected officials informed about emerging concerns or potential opportunities.
Vocational Rehabilitation Consultant
Workers’ Compensation Board of BC
Kamloops and Victoria, BC
09.1999 - 09.2012
- Enhanced client outcomes by developing individualized vocational rehabilitation plans.
- Provided comprehensive case management services, ensuring consistent progress toward vocational goals.
- Served as an advocate for clients during employer negotiations, securing necessary accommodations or modifications in the workplace setting.
- Maintained detailed records of each case, tracking progress and making adjustments as needed to optimize success rates.
Employment Programmer - Faculty
Camosun College
Victoria, BC
02.1995 - 12.1997
- Developed and taught job search courses; developed work placements for students; wrote and published handbook for students
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Sponsored Training Advisor
Camosun College
Victoria, BC
01.1993 - 02.1995
- Taught employment skills workshops; assessed students’ needs and made referrals to appropriate agencies
- Stayed current on industry trends and best practices in training and development, ensuring the continuous improvement of provided services.
- Analyzed and evaluated training effectiveness and program outcomes.
Life Skills Instructor / Counsellor
New Westminster School District #40
New Westminster, BC
09.1991 - 07.1992
- Designed and taught life-skills curriculum for adults on social assistance in an adult pre-employment program
- Helped to integrate clients in local community by teaching important social and work-related skills.
Rehabilitation Officer
Riverview Hospital (BC Mental Health Society)
Port Coquitlam, BC
12.1989 - 08.1991
- Managed caseload of 60 - 75 patients with psychiatric disabilities
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation strategies for patients returning to the community
Program Manager - Vocational Services
Fraserside Community Services Society
New Westminster, BC
05.1988 - 12.1989
- Managed vocational rehabilitation office of community service organization; designed and implemented Mental Health Worker training with Douglas College
Instructor / Counsellor - Job Club
Hal Klein & Associates
Burnaby, BC
10.1987 - 03.1988
- Taught (Azrin Model) Job Finding Class
- Term contract
Instructor - Career Exploration
Northwest Community College
Terrace, BC
01.1986 - 03.1987
- Designed curriculum and taught series of 10-week (full-time) career exploration programs for adults with disabilities
- Term contracts
Vocational Rehabilitation Counsellor
Terrace Women's Resource Centre Society
Terrace, BC
02.1985 - 08.1985
- Assessed vocational training needs of women with disabilities; provided vocational counselling & referral services to local and provincial resources
- Term contract with Ministry of Labour
Financial Assistance Worker
Indian & Northern Affairs Canada
Terrace, BC
10.1982 - 07.1983
Research Assistant
Women's Economic Rights Branch BC Ministry of Economic Development
Victoria, BC
10.1976 - 09.1979
Counsellor / Administrator
Victoria Women's Transition House Society
Victoria, BC
10.1972 - 10.1976
Education
Business Administration (Certificate) - Business Administration And Management
Northwest Community College
Terrace, BC05-1985
Professional Development Studies
Skills
- Excellent client service and conflict resolutions skills
- Able to work in a fast-paced, decision-oriented environment
- PC competency using MS Word, Outlook, Excel, Access, PowerPoint, Windows, Zoom, Internet, and electronic filing systems
Affiliations
- 1985 -1987 Director (Board Member) Terrace & District Credit Union, Terrace, BC
- 1985 - 1986 Director (Board Member) Terrace Woman's Resource Centre Society, Terrace, BC
- 1983 Member - Advisory Board Human Services Worker Program - Northwest Community College, Terrace, BC
- 1982 - 1983 Director Rosswood Community Association, Terrace, BC
- 1977 - 1979 Vice-President, Local 1201 BC Government Employees Union
- 1974 - 1976 Director (Board Member) Victoria Women's Centre Society
Certification
- Member in good standing of
- Vocational Rehabilitation Association of Canada
- College of Vocational Rehabilitation Professionals
- 1990 R.R.P. (Registered Rehabilitation Professional)
- 1991 C.C.R.C. (Canadian Certified Rehabilitation Counsellor)
- 2011 C.V.P. (Certified Vocational Professional)
Timeline
Constituency Assistant
Sonia Furstenau, MLA
01.2018 - 10.2025
Vocational Rehabilitation Consultant
Workers’ Compensation Board of BC
09.1999 - 09.2012
Employment Programmer - Faculty
Camosun College
02.1995 - 12.1997
Sponsored Training Advisor
Camosun College
01.1993 - 02.1995
Life Skills Instructor / Counsellor
New Westminster School District #40
09.1991 - 07.1992
Rehabilitation Officer
Riverview Hospital (BC Mental Health Society)
12.1989 - 08.1991
Program Manager - Vocational Services
Fraserside Community Services Society
05.1988 - 12.1989
Instructor / Counsellor - Job Club
Hal Klein & Associates
10.1987 - 03.1988
Instructor - Career Exploration
Northwest Community College
01.1986 - 03.1987
Vocational Rehabilitation Counsellor
Terrace Women's Resource Centre Society
02.1985 - 08.1985
Financial Assistance Worker
Indian & Northern Affairs Canada
10.1982 - 07.1983
Research Assistant
Women's Economic Rights Branch BC Ministry of Economic Development
10.1976 - 09.1979
Counsellor / Administrator
Victoria Women's Transition House Society
10.1972 - 10.1976
Business Administration (Certificate) - Business Administration And Management
Northwest Community College
Professional Development Studies