Pasidu Ramanayaka
2161 Morningside Ave, Scarborough, ,ON
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin' Donuts Franchising
Staten Island, NY
02.2019 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Team Member
Tim Hortons
Staten Island, NY
02.2018 - 02.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Dunkin' Donuts Franchising
Staten Island, NY
04.2015 - 01.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate's Degree - Fine Arts
American College of Higher Education
Sri Lanka08.2013
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
Languages
English
Professional Working
Certification
Food Handling cetificate Newyork city
Timeline
Shift Leader
Dunkin' Donuts Franchising
02.2019 - 03.2021
Team Member
Tim Hortons
02.2018 - 02.2019
Crew Member
Dunkin' Donuts Franchising
04.2015 - 01.2018
Food Handling cetificate Newyork city
Associate's Degree - Fine Arts
American College of Higher Education