Parul Mehta
Surrey,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Availability:
Wednesday and Saturday full day
Overview
6
6
years of professional experience
Work History
Services Manager
Staples
Coquitlam, BC
05.2024 - Current
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Established team priorities, maintained schedules and monitored performance.
Service Supervisor
Staples
Coquitlam, BC
10.2021 - 05.2024
- Improved sales by managing and delivering required service-level agreements.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- know the importance of CSP, how to connect with customers efficiently, sharing genuine information with them, and give training to new associates.
- have inventory knowledge.
Cashier
Staples
Coquitlam, BC
09.2020 - 10.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Assistant Manager
Parul Shawls
Amritsar, India
06.2019 - 07.2020
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Set up appointments with potential and current customers to promote new products and services.
- Reduced errors during sales and service processes by devising and deploying template responses.
- helped in promoting, increases and encourages for the selling of items and have friendly conversation with the associates.
- give best in order to increase the sales by using different sales strategies in the company.
- try to focus on running everything in a coordinate manner and how to execute services by putting my best to increase output.
- know the importance of superior in opening and closing of the store and its importance.
- Finding mistakes and giving new suggestions to improve the productivity in every dimension of department.
Education
Associate of Arts - Arts
Alexander College
Burnaby, BC07.2022
Skills
- Customer Support Expertise
- Presenting Service Options
- Customer Service Support
- Consumer Interaction
- Effective Communication with Clients
- Cash Handling Proficiency
- Technology Awareness
- Effective Selling Methods
- Sales Strategy for Technology
- Proficient in Lifting 40 Pounds
- Communicating Effectively With Different Audiences
- Inventory Handling
Languages
English
Full Professional
Timeline
Services Manager
Staples
05.2024 - Current
Service Supervisor
Staples
10.2021 - 05.2024
Cashier
Staples
09.2020 - 10.2021
Assistant Manager
Parul Shawls
06.2019 - 07.2020
Associate of Arts - Arts
Alexander College