Overview
Work History
Timeline

Parsa Babaei

Ottawa,ON

Overview

5
5
years of professional experience

Work History

Front Store Supervisor

Shoppers Drug Mart
Ottawa, ON
09.2024 - Current
  • Lead and coach front-store team members to deliver outstanding customer service and operational excellence.
  • Manage closing procedures including safe counts, lottery audits, and store security protocols.
  • Oversee administrative reporting, banking tasks, inventory tracking, and merchandising strategies.
  • Train new staff on customer engagement techniques and sales initiatives, improving front-end performance.
  • Monitor food, produce, and bakery inventory, ensuring freshness, compliance, and shrink reduction.
  • Support in-store loyalty programs, upselling strategies, and community-focused promotions.

Cashier and Merchandiser

Shoppers Drug Mart
Ottawa, ON
02.2024 - 09.2024
  • Delivered a consistent and personalized shopping experience, leading to increased customer satisfaction scores.
  • Handled complex transactions, including loyalty rewards, vendor promotions, and lottery services.
  • Maintained planograms, signage, and product displays to optimize visual appeal and product turnover.
  • Utilized inventory management tools (PDT, BIMI) to track stock levels and improve inventory accuracy.

Sales Team Lead

MTN Irancell
Tehran
01.2021 - 01.2023
  • Lead a sales team specializing in mobile phones, accessories, and service plans in a fast-paced telecom retail environment.
  • Trained and supported team members in delivering excellent customer service and maximizing sales of devices and related products.
  • Created in-store promotional strategies to boost interest in smartphones, Bluetooth accessories, chargers, and data plans.
  • Resolved customer issues efficiently, providing tailored solutions for devices, connectivity, and service upgrades.
  • Maintained accurate inventory records for mobile phones, accessories, and SIM cards, ensuring timely stock replenishment.
  • Recognized by management for outstanding leadership and contribution to customer satisfaction and store performance.

Sales Associate

MTN Irancell
Tehran
01.2020 - 01.2021
  • Sold a wide range of mobile phones, SIM cards, and accessories including headphones, cases, and power banks.
  • Guided customers through product features and service plan options to match their lifestyle and budget.
  • Handled in-store activations, troubleshooting, and setup of new devices to ensure smooth onboarding.
  • Organized product displays and maintained cleanliness and visual appeal of mobile and accessory sections.
  • Participated in regular product training sessions to stay up to date with the latest tech offerings.

Timeline

Front Store Supervisor - Shoppers Drug Mart
09.2024 - Current
Cashier and Merchandiser - Shoppers Drug Mart
02.2024 - 09.2024
Sales Team Lead - MTN Irancell
01.2021 - 01.2023
Sales Associate - MTN Irancell
01.2020 - 01.2021

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Parsa Babaei