Parsa Babaei
Ottawa,ON
Overview
5
5
years of professional experience
Work History
Front Store Supervisor
Shoppers Drug Mart
Ottawa, ON
09.2024 - Current
- Lead and coach front-store team members to deliver outstanding customer service and operational excellence.
- Manage closing procedures including safe counts, lottery audits, and store security protocols.
- Oversee administrative reporting, banking tasks, inventory tracking, and merchandising strategies.
- Train new staff on customer engagement techniques and sales initiatives, improving front-end performance.
- Monitor food, produce, and bakery inventory, ensuring freshness, compliance, and shrink reduction.
- Support in-store loyalty programs, upselling strategies, and community-focused promotions.
Cashier and Merchandiser
Shoppers Drug Mart
Ottawa, ON
02.2024 - 09.2024
- Delivered a consistent and personalized shopping experience, leading to increased customer satisfaction scores.
- Handled complex transactions, including loyalty rewards, vendor promotions, and lottery services.
- Maintained planograms, signage, and product displays to optimize visual appeal and product turnover.
- Utilized inventory management tools (PDT, BIMI) to track stock levels and improve inventory accuracy.
Sales Team Lead
MTN Irancell
Tehran
01.2021 - 01.2023
- Lead a sales team specializing in mobile phones, accessories, and service plans in a fast-paced telecom retail environment.
- Trained and supported team members in delivering excellent customer service and maximizing sales of devices and related products.
- Created in-store promotional strategies to boost interest in smartphones, Bluetooth accessories, chargers, and data plans.
- Resolved customer issues efficiently, providing tailored solutions for devices, connectivity, and service upgrades.
- Maintained accurate inventory records for mobile phones, accessories, and SIM cards, ensuring timely stock replenishment.
- Recognized by management for outstanding leadership and contribution to customer satisfaction and store performance.
Sales Associate
MTN Irancell
Tehran
01.2020 - 01.2021
- Sold a wide range of mobile phones, SIM cards, and accessories including headphones, cases, and power banks.
- Guided customers through product features and service plan options to match their lifestyle and budget.
- Handled in-store activations, troubleshooting, and setup of new devices to ensure smooth onboarding.
- Organized product displays and maintained cleanliness and visual appeal of mobile and accessory sections.
- Participated in regular product training sessions to stay up to date with the latest tech offerings.
Timeline
Front Store Supervisor - Shoppers Drug Mart
09.2024 - Current
Cashier and Merchandiser - Shoppers Drug Mart
02.2024 - 09.2024
Sales Team Lead - MTN Irancell
01.2021 - 01.2023
Sales Associate - MTN Irancell
01.2020 - 01.2021