Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic

PARNEET KAUR

BRAMPTON,Ontario

Summary

Skilled team player with 5 years of experience in customer service and data management, leveraging strong leadership and communication skills to enhance client satisfaction and streamline processes. Adept at multitasking and problem-solving, with a proven track record in optimizing financial procedures and fostering collaborative relationships. Passionate about utilizing advanced MS Office skills to drive business success and achieve organizational goals.

Overview

6
6
years of professional experience

Work History

CUSTOMS COORDINATOR AND AFTER HOURS DISPATCH( VOLUNTEER)

Dynamic Freight Haulers
06.2024 - Current
  • Coordinate customs processes ensuring efficient after-hours operations
  • Enhance customer satisfaction through effective communication and problem-solving
  • Utilize advanced MS Office skills for detailed reporting and data management
  • Maintain high accuracy and attention to detail in a dynamic environment
  • Support team with superior technology skills to streamline workflows
  • Foster strong relationships with customs officials and freight partners
  • Coordinate cross-functional teams to resolve complex shipping challenges
  • Meticulously review customs documentation for accuracy
  • Implement precise tracking systems for after-hours dispatches, ensuring accountability

OFFICE ADMINISTRATIVE ASSISTANT

Bhupinder Garg Professional Corp.
05.2021 - Current
  • Manage databases, ensuring accuracy and relevance, enhancing data integrity
  • Handle calls efficiently, directing inquiries to improve communication flow
  • Oversee payroll and financial records, ensuring timely and accurate processing
  • Process customer payments, ensuring smooth transactions and customer satisfaction
  • Optimize customer payment procedures, resulting in smoother transactions and notably increased client satisfaction levels

INVOICING SPECIALIST

YU EXPRESS
11.2021 - 04.2022
  • Managed accounting records, ensuring accuracy and resolving discrepancies
  • Reviewed and supervised staff work, enhancing team efficiency
  • Monitored payments and performed collections, reducing outstanding balances
  • Compiled detailed cost reports, aiding in financial decision-making
  • Streamlined invoicing processes, enhancing accuracy and efficiency in financial record-keeping while ensuring timely customer payments and account reconciliation
  • Implemented cost-tracking measures, generating comprehensive reports on production, labor, and equipment expenses to drive informed financial decision-making

CUSTOMER SERVICE REPRESENTATIVE

McDonald's
03.2019 - 03.2021
  • Resolved customer issues, ensuring high satisfaction and retention rates
  • Mentored new staff, boosting team efficiency and service quality
  • Handled complaints swiftly, enhancing overall customer experience
  • Guided customers with product knowledge, increasing sales and satisfaction

Education

BACHELOR'S IN COMMERCE - BUSINESS ADMINISTRATION

Apeejay College of Fine Arts
Jalandhar, Punjab

POST-GRADUATE DIPLOMA - BUSINESS MANAGEMENT

Lambton College
Toronto, Ontario
01.2020

Skills

  • Leadership
  • Supervision
  • Data entry
  • Data management
  • MS-Office
  • Multi-tasking
  • Decision making
  • Communication
  • Customer service
  • Problem Solving
  • Time Management

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

References

Muskan Sahni, TD Bank Canada, salmi.muskan22@gmail.com, +1 (514) 803-0741

Hobbies and Interests

  • Worked for Transportation Company as a volunteer for experience in customs coordination and logistics dispatch.
  • Have developed dancing skills in traditional Indian dance.

Timeline

CUSTOMS COORDINATOR AND AFTER HOURS DISPATCH( VOLUNTEER)

Dynamic Freight Haulers
06.2024 - Current

INVOICING SPECIALIST

YU EXPRESS
11.2021 - 04.2022

OFFICE ADMINISTRATIVE ASSISTANT

Bhupinder Garg Professional Corp.
05.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

McDonald's
03.2019 - 03.2021

BACHELOR'S IN COMMERCE - BUSINESS ADMINISTRATION

Apeejay College of Fine Arts

POST-GRADUATE DIPLOMA - BUSINESS MANAGEMENT

Lambton College
PARNEET KAUR