PARNEET KAUR
BRAMPTON,Ontario
Summary
Skilled team player with 5 years of experience in customer service and data management, leveraging strong leadership and communication skills to enhance client satisfaction and streamline processes. Adept at multitasking and problem-solving, with a proven track record in optimizing financial procedures and fostering collaborative relationships. Passionate about utilizing advanced MS Office skills to drive business success and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
CUSTOMS COORDINATOR AND AFTER HOURS DISPATCH( VOLUNTEER)
Dynamic Freight Haulers
06.2024 - Current
- Coordinate customs processes ensuring efficient after-hours operations
- Enhance customer satisfaction through effective communication and problem-solving
- Utilize advanced MS Office skills for detailed reporting and data management
- Maintain high accuracy and attention to detail in a dynamic environment
- Support team with superior technology skills to streamline workflows
- Foster strong relationships with customs officials and freight partners
- Coordinate cross-functional teams to resolve complex shipping challenges
- Meticulously review customs documentation for accuracy
- Implement precise tracking systems for after-hours dispatches, ensuring accountability
OFFICE ADMINISTRATIVE ASSISTANT
Bhupinder Garg Professional Corp.
05.2021 - Current
- Manage databases, ensuring accuracy and relevance, enhancing data integrity
- Handle calls efficiently, directing inquiries to improve communication flow
- Oversee payroll and financial records, ensuring timely and accurate processing
- Process customer payments, ensuring smooth transactions and customer satisfaction
- Optimize customer payment procedures, resulting in smoother transactions and notably increased client satisfaction levels
INVOICING SPECIALIST
YU EXPRESS
11.2021 - 04.2022
- Managed accounting records, ensuring accuracy and resolving discrepancies
- Reviewed and supervised staff work, enhancing team efficiency
- Monitored payments and performed collections, reducing outstanding balances
- Compiled detailed cost reports, aiding in financial decision-making
- Streamlined invoicing processes, enhancing accuracy and efficiency in financial record-keeping while ensuring timely customer payments and account reconciliation
- Implemented cost-tracking measures, generating comprehensive reports on production, labor, and equipment expenses to drive informed financial decision-making
CUSTOMER SERVICE REPRESENTATIVE
McDonald's
03.2019 - 03.2021
- Resolved customer issues, ensuring high satisfaction and retention rates
- Mentored new staff, boosting team efficiency and service quality
- Handled complaints swiftly, enhancing overall customer experience
- Guided customers with product knowledge, increasing sales and satisfaction
Education
BACHELOR'S IN COMMERCE - BUSINESS ADMINISTRATION
Apeejay College of Fine Arts
Jalandhar, PunjabPOST-GRADUATE DIPLOMA - BUSINESS MANAGEMENT
Lambton College
Toronto, Ontario01.2020
Skills
- Leadership
- Supervision
- Data entry
- Data management
- MS-Office
- Multi-tasking
- Decision making
- Communication
- Customer service
- Problem Solving
- Time Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
Muskan Sahni, TD Bank Canada, salmi.muskan22@gmail.com, +1 (514) 803-0741
Hobbies and Interests
- Worked for Transportation Company as a volunteer for experience in customs coordination and logistics dispatch.
- Have developed dancing skills in traditional Indian dance.
Timeline
CUSTOMS COORDINATOR AND AFTER HOURS DISPATCH( VOLUNTEER)
Dynamic Freight Haulers
06.2024 - Current
INVOICING SPECIALIST
YU EXPRESS
11.2021 - 04.2022
OFFICE ADMINISTRATIVE ASSISTANT
Bhupinder Garg Professional Corp.
05.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
McDonald's
03.2019 - 03.2021
BACHELOR'S IN COMMERCE - BUSINESS ADMINISTRATION
Apeejay College of Fine Arts
POST-GRADUATE DIPLOMA - BUSINESS MANAGEMENT
Lambton College
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