Harpreet Kaur
Brampton
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representation
Dynamic Freight Haulers
04.2022 - 12.2023
- Connected with new and old customers
- Organized the master sheets and updated the lists according to the requirements
- Communicating with new people and providing information
- Answering and directing incoming calls
- Helped the customer to clear the queries
- Updated the customers regarding any changes in the company's policies
- Ensuring the reception policies & procedures are kept up to date
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
The Amritsar Central Cooperative bank
05.2018 - 10.2021
- Supported office manager with proactive correspondence management, document coordination and customer relations
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Organized, facilitated and participated in community service efforts
- Interacted with customers by phone
- Email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Supported a culture of high-quality customer service by maintaining operational standard
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Investment Funds In Canada
Canadian Securities Institute
Master of Business Administration -
Guru Nanak Dev. University
01.2016
Bachelor of Business Administration -
Shri Guru Angad Dev College
01.2014
Skills
- Excellent organizational and interpersonal skills
- Teamwork abilities
- Basic knowledge of Computer and MS Office
- Good Communication skills
- Decision-making abilities
- Customer Skills
- Marketing Management skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Additionalinformation
Master's degree as per WES evaluation., Full Time, Permanent Resident
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representation
Dynamic Freight Haulers
04.2022 - 12.2023
Customer Service Representative
The Amritsar Central Cooperative bank
05.2018 - 10.2021
Investment Funds In Canada
Canadian Securities Institute
Master of Business Administration -
Guru Nanak Dev. University
Bachelor of Business Administration -
Shri Guru Angad Dev College
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