Ramandeep Kaur Mann
Kingston,Canada
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in problem-solving and clear communication. Recognized for enhancing customer satisfaction through personalized assistance and maintaining safety standards. Adept in MS Excel and committed to fostering positive relationships, ensuring a welcoming environment for all customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier and Customer Service Representation (Part Time)
Walmart
Kingston, Ontario
02.2024 - 04.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Representative
John M Parrott Centre
Kingston, Ontario
04.2023 - 01.2024
- Provided emotional support to residents and their families during difficult times.
- Performed light housekeeping duties for the facility such as laundry, bed-making, cleaning resident rooms.
- Ensured safety of residents through proper use of assistive devices such as wheelchairs, walkers.
- Encouraged socialization among residents through group activities or outings.
Customer Service Representative and Cook
Subway
Kingston, Ontario
09.2022 - 05.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
Education
Diploma - Instrumentation and Control Engineering Technician
St. Lawrence College
Kingston, Ontario12.2025
Skills
- MS Word
- Instrumentation design
- Control systems
- Problem solving
- Customer service
- Team collaboration
- Clear communication
- Work ethic and integrity
- Customer assistance
- MS Outlook
- MS Excel
- Safety tools
- Communication skills
- Attention to detail
- Organizational skills
- Calm in emergencies
- Persuasive selling
Certification
- Smart Serve
- WHIMIS Certification
- AODA
- Worker Health and Safety Awareness
- Vulnerable Sector Police Clearance
- Non-Violent Crisis Intervention (NVCI)
- First Aid and CPR
- Computer Safety Awareness
- Field Level Risk Assessments
- Fire Safety
- Human Rights Training
- Customer Services
- Threat Assessment Management
- Mental Health Awareness
- Workplace Violence and Harassment
- Health and Safety
Availability
Anytime
Timeline
Cashier and Customer Service Representation (Part Time)
Walmart
02.2024 - 04.2024
Customer Service Representative
John M Parrott Centre
04.2023 - 01.2024
Customer Service Representative and Cook
Subway
09.2022 - 05.2023
Diploma - Instrumentation and Control Engineering Technician
St. Lawrence College
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