PARMINDER SINGH
Sarnia,Ontario
Summary
A hardworking individual, having good communication skills looking for a job that will help me put my knowledge, skills and abilities into use. I would like to be a part of a growth oriented, dynamic organization that provides conducive environment for learning, substantial opportunities for professional & personal growth.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Auto and Property Claims Advisor
Desjardins
Mississauga, ON
01.2023 - 11.2024
- Exercised versatility in fast-paced, agile work environments.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Researched and verified insurance policy coverage.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Determined salvage value for total-loss vehicles.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Assessed claims to determine eligibility and verify accuracy of information provided by customers.
- Drafted correspondence for customers regarding their claim status or decisions made about their claim.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Easyline Specialist
TD
London, ON
05.2022 - 12.2022
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Opened customer accounts by recording account information into job-related software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
- Applied strict company and regulatory standards when producing contracts and documentation.
- Developed new practices to increase efficient delivery of commodities and product process compliance.
Technical Support and Customer Service
Teksavvy Solutions.Inc
05.2019 - 12.2021
- Retention calls to provide potential customers with accurate pricing and product information, and support
- Developing aggressive retention strategies based on customer feedback
- Negotiating with customers to renew contracts and retain customer business by providing excellent customer service
- Technical Support troubleshooting and repair ticket handling, end-to-end problems
- Take ownership of customer from initial contact to installation or change request/repair completion
- Provision & process orders/tickets ensuring all orders are properly placed and submitted to the correct Vendor partner in a timely manner, including new installations, hardware purchases, move, change requests and repair requests
- Process payments and apply for credits when necessary
- Answer and place Customer Service calls to resolve customer issues and maintain customer relations – addressing product questions and performing necessary research
- Respond to online/Web inquiries on products, processes, and campaigns to support customer demand
- Works with other areas of specialty to ensure customer needs are met and that procedures are updated to enhance the customer experience.
Customer Service Representative
TeleTech, Rogers
Sarnia, Ontario
11.2016 - 04.2019
- Floor support handling supervisor calls
- Handle customer complaints
- Handling Customer retention calls
- Providing customer with Retention offers based on customer feedback by negotiating to renew customer contracts
- Answer incoming calls in regard to bill issues, product issues and general client concerns
- Work with management to stay updated on latest promotions and services.
Fraud Analyst
Quattro Analytics and Management Services (P) Ltd
, India
09.2012 - 06.2014
- Create fraud case which occurred in customers account
- Transfer of balance from one account to another
- Send letters to the cardholder and Financial Institutions
- Interact with banks and customers to validate information and to confirm or cancel authorizations
- Ensure confidentiality of all information collected during investigation
- Identify fraudulent transactions and cancel them from further processing
- Identify and analyze the Credit card and Debit card fraud cases and card holder information
- Take care of financial activities.
Sales Representative
Interglobe Technologies
, India
09.2011 - 12.2011
- Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service
- Answer phones professionally, courteously and promptly
- Proactively market, sell and consult with clients in regards to tour, cruise, air, car and hotel products and all other related services
- Keep up to date with knowledge of vacation, tour, and cruise areas, tour packaging, preferred vendors and in-house groups.
Fraud Analyst
FIS Global Solutions
, India
12.2008 - 04.2011
- Level 1:
- Check baby cases and take appropriate action
- Chargeback the amount with suitable Reason Codes
- Check if the merchant represents the chargebacks
- Take appropriate action to make sure the baby case is closed
- Level 2:
- Create fraud case which occurred in customers account
- Transfer of balance from one account to another
- Send letters to the cardholder and Financial Institutions
Education
Bachelor of Arts -
Delhi University
01.2011
Diploma - Business Studies Strategic Management and Leadership Level
International Academy of Auckland
Skills
- Strong sense of banking ethics
- Excellent communication skills
- International funds transfer process expertise
- Risk management evaluation background
- Exceptional customer service
- Active listening
- Communication
- Analytical
- Relationship building
- Coverage Assessments
- Settlement Determinations
- Documentation Review
- Accident Investigations
- Liability Determination
- Conflict Resolution
- File and Record Management
- Decision Making
- Team Collaboration
- Critical Thinking
- Verbal and Written Communication
- Relationship Building
- Vehicle Damage Assessment
- Complex Problem Solving
- Active Listening
- MS Office
- Computer Skills
- Calm Under Pressure
Additional Information
- INTERESTS Socializing Music Additional Strengths Multi-tasking Flexible convincing Extra Hard-working Energetic
Timeline
Auto and Property Claims Advisor
Desjardins
01.2023 - 11.2024
Easyline Specialist
TD
05.2022 - 12.2022
Technical Support and Customer Service
Teksavvy Solutions.Inc
05.2019 - 12.2021
Customer Service Representative
TeleTech, Rogers
11.2016 - 04.2019
Fraud Analyst
Quattro Analytics and Management Services (P) Ltd
09.2012 - 06.2014
Sales Representative
Interglobe Technologies
09.2011 - 12.2011
Fraud Analyst
FIS Global Solutions
12.2008 - 04.2011
Bachelor of Arts -
Delhi University
Diploma - Business Studies Strategic Management and Leadership Level
International Academy of Auckland
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