Jaspreet Kaur
Guelph,ON
Summary
Knowledgeable and dedicated customer service specialist with extensive experience in Call Centre industry. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative - Call Centre
IO Solutions Call Center Inc, Prince Edward Island
07.2021 - Current
- Build long-lasting relationships with customers
- Research, and provide lasting solutions to customer's problems
- Make use of available opportunity to sell or advertise products to customers
- Followed up with customers about resolved issues to maintain high standards of customer service
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Counter Attendant
Tim Horton's
10.2018 - 12.2020
- Greet customers in warm, friendly and professional manner.
- Ability to multi-task in fast paced environment
- Properly operate, maintain and clean all equipment.
- Work cohesively in team environment
- Maintain neat, clean and professional appearance
- Monitor the restaurant's sales and handles cash
Warehouse Worker
DB Schenker Logistics
07.2020 - 09.2020
- Prepared product for shipment to include packaging for safe shipping, plus labeling and marking
- Practiced and adhered to established safety rules and policies
- Pick and pack orders using label picking, ring scanners and paper picket tickets
Education
Associate Degree of Mathematics -
Douglas College
New Westminster, BC04.2020
Skills
- Excellent Communication skills
- Office Management
- Team management
- Good Mathematical skills
- Multi-tasking ability
- Good analytical skills
- Team Leadership
- Basic knowledge of Microsoft word and excel
Timeline
Customer Service Representative - Call Centre
IO Solutions Call Center Inc, Prince Edward Island
07.2021 - Current
Warehouse Worker
DB Schenker Logistics
07.2020 - 09.2020
Front Counter Attendant
Tim Horton's
10.2018 - 12.2020
Associate Degree of Mathematics -
Douglas College
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