Summary
Work History
Education
Skills
Languages
Overview
Timeline
Generic
MARIAM SAIF

MARIAM SAIF

Brossard,QC

Summary

Polite and professional [Customer Service] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Work History

Customer Service Call Center Representative

Cardium Company
02.2024 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.

Customer Service

Ups store Brossard
12.2023 - 02.2024
  • Shipping and packaging
  • Solve customer problems
  • Opening and closing the store and making daily accounts.
  • Building good relationships with customers and always welcoming them.
  • Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores [100]%.
  • Developed customer service scorecards to measure customer service performance.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Supported office business development and customer service.
  • Increased client satisfaction by providing excellent customer service.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Achieved individual sales goals and customer service goals.
  • Supported team with customer service issues, voids and returns.
  • Delivered exceptional customer service and supported positive brand experience.
  • Managed customer service inquiries and complaints for customer satisfaction.

Education

GED -

Faculty of Commerce
EGYPT UNIVERSITY
08.2005

Skills

  • Arabic
  • English
  • French
  • Microsoft Office (windows, word, excel, PowerPoint))
  • Good research abilities
  • Organized and flexible
  • Open to new ideas
  • Excellent communication skills
  • Leadership
  • Maintain a Personal Brand
  • Meet Goals
  • Set Goals
  • Teamwork
  • Customer Satisfaction
  • Technical Troubleshooting
  • Product and service knowledge
  • Eligibility Determination
  • Call Management
  • Empathy Display
  • Complaint resolution
  • Feedback Reception
  • Cross-selling services
  • Patience Maintenance
  • Account updating
  • Customer Service
  • Problem-solving skills
  • Call Center Customer Service
  • Verbal and written communication
  • Inbound phone calls
  • Cash Handling
  • Data Entry
  • Interpersonal Skills
  • Quality Control
  • Documentation And Reporting

Languages

English
Full Professional
Arabic
Native or Bilingual
French
Limited Working

Overview

1
1

4383408748

Timeline

Customer Service Call Center Representative

Cardium Company
02.2024 - 04.2024

Customer Service

Ups store Brossard
12.2023 - 02.2024

GED -

Faculty of Commerce

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MARIAM SAIF