PARAMPREET SINGH
Surrey,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
CHEVRON GAS STATION/ON THE RUN
Coquitlam, BC
03.2015 - Current
- Worked at full service gas station handling pumping and worked in store as cashier
- Have access of office to complete paper work and count cash.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
UNDERGRADUATE DEGREE -
COQUITLAM COLLEGE
Canada,Bc05.2022
High School Diploma -
SENIOR SEONDARY SCHOOL, BRIGHTON INTERNATIONAL SCHOOL
India 04.2019
Skills
- Great Communication skills
- Can work well under pressure
- Multitasking strength
- Multilingual
- Product Organization
- Problem solving ability
- Loss Prevention
- Quality Assurance Controls
- Microsoft Excel
- Active Listening
- Customer Service
- Money Handling Abilities
Timeline
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
CHEVRON GAS STATION/ON THE RUN
03.2015 - Current
UNDERGRADUATE DEGREE -
COQUITLAM COLLEGE
High School Diploma -
SENIOR SEONDARY SCHOOL, BRIGHTON INTERNATIONAL SCHOOL
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