Stefania Moreno O
Etobicoke,ON
Summary
As a student and part time employee I have gained a multitude of skills that enabled me to expand my experience and provided me with the necessary dedication to reach my goals. A motivated individual offering strong work ethic and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Cashier
Canadian Tire Corporation
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Handled phone calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with exchanges, refunds and resolving transaction issues.
- Provided assistance with online orders, organizing records and paperwork.
- Provided training and mentoring to new hires, assisting in their successful integration into the team.
Doctor's Office Assistant
Dr. Andrew Simone Walk-in Clinic
10.2019 - 01.2020
- Organized and maintained patient chart filing system to promote quick data finding of medical histories.
- Facilitated patient clinic by greeting and rooming patients.
- Interviewed patients to better understand their needs and provided the doctor with general reason for their visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Helped patients by providing information about services and procedures.
- Assisted the doctor with procedures and any other requests.
- Received medical payments and maintained records.
- Gathered forms and verified insurance cards to collect patient information for insurance filing.
Education
Bachelor of Arts - Psychology
York University
Toronto, ON06.2024
High School Diploma -
Michael Power/St. Joseph High School
Toronto, ON06.2020
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Strong Multitasking skills
- Dedicated and hard-working
- Great time management skill
- Great communication and collaboration skills
- Bilingual, fluent in English and Spanish
Certification
- Certified Basic Life Support provider, [Peak Excellence] - valid since June 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Hobby: Certified Lash Tech
Since August 2023
Timeline
Customer Service Representative/Cashier
Canadian Tire Corporation
10.2021 - Current
Doctor's Office Assistant
Dr. Andrew Simone Walk-in Clinic
10.2019 - 01.2020
Bachelor of Arts - Psychology
York University
High School Diploma -
Michael Power/St. Joseph High School
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