Kamalpreet Kaur
Sechelt,BC
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service
.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Punctual and honest crew member with solid background in fast pace environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Cashier
IGA Supermarket
Sechelt, BC And Vancouver. BC
09.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative/Cashier
Shoppers Drug Mart
Sechelt, BC
04.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Crew Member
Tim Horton
Surrey, BC
12.2021 - 03.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Managed over 50 customers call per day
- Increased sales by 20%
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Worked well with teammates and accepted coaching from management team
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of restaurant to promote clean image
- Kept food preparation area, equipment, and utensils clean and sanitary
Education
Associate of Arts -
Columbia College
Vancouver, BC03.2024
High School Diploma -
Akal Academy
Tallewal (Punjab)03.2020
Skills
- Product and Service Sales
- Staff Training
- Cleaning and Sanitizing
- Issue Resolution
- Stocking and Replenishing
- Guest Inquiries
- Money Handling
- Cash Drawer Management
- Verbal and Written Communication
- Cash Counting Machine Operations
- Cash Register Systems
- Coaching and Mentoring
- Liquor Law Compliance
- Product Knowledge
- Till Counting
- Cash Management
- Time Management Skills
- Refunds and Exchanges
- Identification Checks
- Order Taking
- Credit and Cash Transactions
- Microsoft Office
- Conflict Resolution
- Scanner Operation
- Loyalty Program Promotion
- Purchase Assistance
- Training and Development
- Online Orders Preparation
- Social Perceptiveness
- Point-of-Sale Software
- Customer Service
- Merchandise Restocking
- Hospitality and Accommodation
- Active Listening
- Customer Service Excellence
- Report Preparation
- Order Verification
- Payments Posting
- Retail Merchandising
- Refund Handling
- Process Payments
- Expense Tracking
- Complex Problem-Solving
- Goal-Setting and Achievement
- Currency Counting
- Receipt and Refund Issuance
- Order Packaging
- Product Location
- Safety Verifications
- Facility Safety
- Records Maintenance
- Customer Relations
- Feedback Acceptance
- Adaptable and Flexible
- Security Monitoring
- Sweeping and Mopping
- Return and Exchange Processing
- Work Task Prioritization
- Time Management
- Persuasion
- Mathematics
- Service-Orientation
- Restocking
- Speaking
- Reports
- Merchandising
- Shipment Procedures
- Advertising Techniques
- Critical Thinking
- Bagging and Packaging
- Cashier Oversight
- Weight and Measurement
- Customer Seating
- Coin and Currency Counting
- Wrapping and Boxing
- Price Identification
- Customer Transactions
- Learning Strategies
- Judgment and Decision-Making
- Collecting Carts
- Business Development Understanding
- Senior Leadership Support
- Sales Expertise
- Lotus Notes
- Table Setting Knowledge
- Food Preparation and Safety
- Product Promotion
- Serve Customers
- Sweep Floors
- Coffee Brewing
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Certification
CPR/AED Certified
Food safe level 1
Emergency Obstetric and Newborn Care Certified
Timeline
Customer Service Representative/Cashier
IGA Supermarket
09.2022 - 09.2023
Customer Service Representative/Cashier
Shoppers Drug Mart
04.2022 - 09.2022
Crew Member
Tim Horton
12.2021 - 03.2022
Associate of Arts -
Columbia College
High School Diploma -
Akal Academy