Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paniz Savadloo

Toronto,ON

Summary

Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

Toronto-Dominion Bank
11.2022 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • opened and closed branch while following all the policies and procedures

Teller Associate

Toronto-Dominion Bank
04.2022 - 11.2022
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Assisted with training of new tellers on policies and procedures.

Cashier Team Lead

Zara Clothing
01.2022 - 04.2022
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier Team Lead

Browns Shoes
10.2020 - 07.2021
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Monitored areas for security issues and safety hazards.

Staff Member

Seneca College Of Applied Arts And Technology
11.2019 - 04.2020
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

College Diploma - Accounting

Seneca College of Applied Arts And Technology
North York, ON
12.2021

Skills

  • Cash Handling
  • Banking Principles
  • Customer Relationship Management
  • Loan Processing
  • Customer Transactions
  • Credit Card Applications
  • Money Handling
  • POS Transactions

Certification

  • First Aid/CPR Certified
  • LMHC - Licensed Mental Health Counselor

Timeline

Personal Banking Associate

Toronto-Dominion Bank
11.2022 - Current

Teller Associate

Toronto-Dominion Bank
04.2022 - 11.2022

Cashier Team Lead

Zara Clothing
01.2022 - 04.2022

Cashier Team Lead

Browns Shoes
10.2020 - 07.2021

Staff Member

Seneca College Of Applied Arts And Technology
11.2019 - 04.2020

College Diploma - Accounting

Seneca College of Applied Arts And Technology

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Paniz Savadloo