Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pamela Ponce

Winnipeg,MB

Summary

I possess a strong commitment to continuous learning and thrive in facing new challenges. Holding a bachelor's degree in business administration from Mexico and recently completing a diploma in Human Resources in Manitoba, Canada, I bring a solid educational background to my professional endeavors. With over 15 years of dedicated service within a transnational corporation, I have cultivated extensive expertise in navigating diverse cultural landscapes. My experience spans across various administrative functions, with a particular emphasis on fostering exceptional relationships with both internal stakeholders and external clients, ensuring unparalleled levels of customer service.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Abilities Manitoba
11.2023 - Current
  • Reconciliation of incoming and outgoing invoices; Management of payments to suppliers; Timely response to stakeholders inquiries; Organization and preparation of meeting; Oversight of Mailchimp operations.

Sales Associate

Carter's Oshkosh
10.2022 - 12.2022
  • Customer inquiry resolution and support; Merchandise collection and organization; Achievement of sales quotas; Strategic store layout implementation.

Regional Sales Executive

Huffman-La Roche
05.2011 - 07.2021
  • Dedicated management of distributor relations across three provinces; Proactive follow-up on orders, back orders, complaints, and overall customer service inquiries; Implementation of sales force training initiatives; Evaluation and adherence to point-of-sale policies and standards; Oversight of recruitment, hiring, and training processes for team members.

Government Sales and Customer Service Executive

Hoffmann-La Roche
12.2009 - 04.2011
  • Oversight of tender monitoring processes; Preparation of documents and folders in compliance with legislative requirements and internal company policies; Strategic planning for product positioning and development in both new and existing markets, Collaboration with different departments to meet government needs

National Sales Manager Assistant

Hoffmann-La Roche
12.2008 - 11.2009
  • Review and preparation of new contracts to ensure accuracy and compliance, Organization of events for product launches and strategic product positioning, Generation of comprehensive sales reports for performance analysis, Review and optimization of work tools to enhance operational efficiency in fulfilling activities

Retail Sales Assistant

Hoffmann-La Roche
09.2007 - 11.2008
  • Timely follow-up on purchase orders to ensure fulfillment, Coordination of appointments for product delivery to customers, Efficient tracking of product returns and associated processes, Preparation of detailed sales reports and management of returns documentation

Education

Diploma of Business Administration - major in Human Resources -

Red River College Polytechnic
Winnipeg, MB
04.2023

Diploma Effective Salesperson -

Tecnológico De Monterrey
Mexico City
07.2019

Diploma Integrate Sales -

Tecnológico De Monterrey
Mexico City
12.2011

Bachelor of Business Administration and Marketing - BBA -

Universidad Iberoamericana
Mexico City
11.2007

Skills

  • Results oriented
  • Team player
  • Strategic planning
  • Decision making
  • Proficiency with Microsoft Office (Word, Excel, Outlook)
  • Organizational development
  • Problem Solving
  • Communication and organization

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Administrative Assistant

Abilities Manitoba
11.2023 - Current

Sales Associate

Carter's Oshkosh
10.2022 - 12.2022

Regional Sales Executive

Huffman-La Roche
05.2011 - 07.2021

Government Sales and Customer Service Executive

Hoffmann-La Roche
12.2009 - 04.2011

National Sales Manager Assistant

Hoffmann-La Roche
12.2008 - 11.2009

Retail Sales Assistant

Hoffmann-La Roche
09.2007 - 11.2008

Diploma of Business Administration - major in Human Resources -

Red River College Polytechnic

Diploma Effective Salesperson -

Tecnológico De Monterrey

Diploma Integrate Sales -

Tecnológico De Monterrey

Bachelor of Business Administration and Marketing - BBA -

Universidad Iberoamericana
Pamela Ponce