TANIA PAMELA BAQUERO PULIDO
Burnaby,BC
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
KIREI BUILDING MAINTENANCE LTD
Vancouver, BC
05.2024 - Current
- Streamlined office documentation system, enhancing efficiency and productivity.
- Developed spreadsheets in Microsoft Excel for accurate record-keeping and reporting.
- Coordinated meetings by managing room reservations, catering, and technical setup.
- Managed incoming and outgoing correspondence to ensure timely distribution.
- Provided comprehensive administrative support to executive team, including calendar management.
- Composed various written correspondence including letters, memos, reports, and presentations.
- Regularly updated contact lists to reflect changes in employee status or information.
- Organized mailings by sorting, preparing packages for courier or postal service.
PROJECT COORDINATOR
IRON MOUNTAIN COLOMBIA
BOGOTA, COLOMBIA
07.2018 - Current
- I coordinated the operational development and cost control for the migration project of 1'2 M boxes nationwide in 13 months, thus achieving a net saving of 38% of the cost of transportation budgeted per box.
- I was part of the leading migration team of 350,000 boxes with 9.5M files for a public sector client, in which I was in charge of 112 people in shifts and with excellent results for the organization, productivity over 116%, achieving completion a few days earlier than planned.
- I was part of several Scrum teams for the definition and structuring of short and medium-term projects in the organization, where resources, teams, activities, costs and supplies are involved for their execution.
PROFESSIONAL PROCESSES AND PRODUCTIVITY
CREDIVALORES - CREDISERVICIOS S.A.
BOGOTA, COLOMBIA
10.2015 - 07.2018
- Lead the planning, management and control of activities related to the projects 'Originator and Portfolio Manager for Libranza', 'Credit Card' and 'Policy Financing'. (Requirements, control of the resources assigned to fulfill the objectives, preparation of management reports on the project, management of suppliers, quality of the product in the implementation and post implementation).
PROFESSIONAL PROCESSES AND PRODUCTIVITY II
AXA COLPATRIA SEGUROS S.A.
BOGOTA, COLOMBIA
06.2015 - 10.2015
- Carry out the survey, analysis and design of processes within the Commercial area and with its allies.
- Formulated and monitored the action plans aimed at increasing the productivity of intermediaries.
- Manage innovation projects aimed at improving processes and productivity, supported by continuous improvement and quality techniques.
PROJECT ANALYST
BBVA COLOMBIA S.A.
BOGOTA, COLOMBIA
12.2013 - 12.2014
- Manage Improvement and Innovation projects in the organization focused on operational discharge in offices and central areas supported by Lean Six Sigma techniques, DMAIC, etc.
- Carry out the survey, analysis and design of processes in central areas and offices, thus achieving the optimization of processes (times, movements, resources).
- Prepare and update procedures, formats, manuals, etc. before the GIS.
- I was in charge of managing dashboards for reports and reports (weekly and monthly) to the management.
- Manage and monitor the work plans of each of the projects in charge, aimed at compliance and applicability of service improvements and procedures, with the objective of measuring results and standardizing processes; as part of the objective of continuous improvement of the organization's Quality Management System.
QUALITY
G4S SECURE SOLUTIONS S.A.
BOGOTA, COLOMBIA
03.2011 - 12.2013
- I was the quality leader of the Monitoring and Response process before the Integrated Management System.
- Carry out the survey, analysis and design of processes in the area, formulation and monitoring of action plans (corrective, preventive, improvement), aimed at optimizing the service, control management indicators.
- Manage management reports (weekly, monthly) of the Monitoring and Response operation, with the objective of visualizing the evolution of the process based on the organization's Quality Policy.
- Supervise the work of the Monitoring and Response operation, based on the compliance and applicability of the service's procedures and guidelines, focused on the standardization of processes.
- I was in charge of the analysis and management of requests, complaints and claims of the compliant and non-compliant product of the service provided by the Monitoring and Response process for the internal and external client.
Industrial Engineering Intern
G4S COLOMBIA S.A.
BOGOTA, COLOMBIA
02.2010 - 03.2011
- Support in the Technology and Information Management
Education
MSc. - PRODUCTION AND OPERATIONS
SERGIO ARBOLEDA UNIVERSITY
BOGOTA, D.C., COLOMBIA01.2017
SPECIALIZATION - PRODUCTION AND OPERATIONS MANAGEMENT
SERGIO ARBOLEDA UNIVERSITY
BOGOTA, D.C., COLOMBIA01.2015
INDUSTRIAL ENGINEERING -
POLITECNICO GRANCOLOMBIANO
BOGOTA, D.C., COLOMBIA01.2012
Skills
- Team Management
- Results Oriented
- Project Management
- Strategic Direction
- Organization
- Excellent Communication
- Operational Improvement
- Clients Focused
- Expense Control
- Process improvement
- Project management
- Data analysis and research
- Data management
Hobbies and Interests
- Swim
- Run
- Travel
- Go to the mountain
Languages
- Spanish, Fluent
- English, Intern
Habilitities
- Team Management
- Results Oriented
- Project Management
- Strategic Direction
- Organization
- Excellent Communication
- Operational Improvement
- Clients Focused
- Expense Control
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
ADMINISTRATIVE ASSISTANT
KIREI BUILDING MAINTENANCE LTD
05.2024 - Current
PROJECT COORDINATOR
IRON MOUNTAIN COLOMBIA
07.2018 - Current
PROFESSIONAL PROCESSES AND PRODUCTIVITY
CREDIVALORES - CREDISERVICIOS S.A.
10.2015 - 07.2018
PROFESSIONAL PROCESSES AND PRODUCTIVITY II
AXA COLPATRIA SEGUROS S.A.
06.2015 - 10.2015
PROJECT ANALYST
BBVA COLOMBIA S.A.
12.2013 - 12.2014
QUALITY
G4S SECURE SOLUTIONS S.A.
03.2011 - 12.2013
Industrial Engineering Intern
G4S COLOMBIA S.A.
02.2010 - 03.2011
MSc. - PRODUCTION AND OPERATIONS
SERGIO ARBOLEDA UNIVERSITY
SPECIALIZATION - PRODUCTION AND OPERATIONS MANAGEMENT
SERGIO ARBOLEDA UNIVERSITY
INDUSTRIAL ENGINEERING -
POLITECNICO GRANCOLOMBIANO
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