Amber Heil

Organized and dedicated Administrative Assistant with over 10 years experience working in Administrative roles, with 2 years of Managerial/Supervisory. Proven track record of providing exceptional customer service in fast-paced environments with an aptitude for quality assurance. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Maintaining 100% compliance with deadlines and targets, consistently achieving over 95% accuracy in all delegated tasks. Critical thinker with an analytical mindset, consistent focus on improvement and process optimization.

• Strong organizational and time management skills; ability to work in a fast paced environment while maintaining proper protocols
• Accountability; willing to admit mistakes and work quickly to correct them
• Ability to professionally maintain confidentiality regarding client information, staff and employers/businesses
• Dedicated to learning, well versed in a variety of computer programs with a passion to continue to develop skills
• Thorough, with exceptional data entry and record keeping ability with excellent interpersonal, written and oral communication skills

• OSSD – Brantford, ON
• Certified in Medic First Aid, CPR, and Mental Health First Aid

• Administration, Processing and reviewing Employment and Training Contractual agreements, utilizing a high level of skill and accuracy, reviewing funding details and eligible expenses, ensuring Employer compliance and database entry/documentation. Signing contractual agreements as the Admin reviewer and circulating/ tracking internal and external signatures. Effectively building rapport with Employers and building organizational tools to ensure operations and procedures are completed timely and accurately Enthusiastic and motivated team player with an aptitude for quality and control, identifying problem areas and uncovering solutions and efficiencies. Proven and effective analytical, problem solving and strategic skills Competency areas include; 100% compliant with deadlines and targets, consistently achieving a 95% accuracy in processing funding submissions, self problem solving/seeking out the tools required and using investigative skills for resolution before requesting supervisory assistance. Excellent interpersonal skills, sharing ideas openly and working in a group setting to achieve goals Critical thinking and problem solving skills, regularly supplying input and ideas in brainstorming sessions Records and data management – Exceptional database documentation skills, tasked with supplying the minutes to monthly ETC meetings, creating and updating administrative processes and ensuring complete and auditable records in the ARMS database, extracting records and necessary supporting documents for annual admin and financial audits Computer skills include the ability to use; Accountability Resource Management System, First Class, D2L, CaMs, and an advanced understanding of the Microsoft Office Suite – Excel, Word, Outlook, as well as understanding the Google Office Suite Receive incoming calls; schedule appointments while implementing proper procedures; administer all reservations, cancellations and no-shows. Mitigating upset clients and directing to the proper channel if diffusion could not be achieved Perform intake using delegated databases and schedule appointments in an efficient and timely manner, ensuring database is up to date with current information, and following up with clients for missing documentation Fiscal management skills – working with the Administrative team lead to view and update budgets, ensuring funds are committed accordingly in the working documents, looking at Commitment list summaries to see what funds have been expensed in individual months, quarters, fiscal years and strategically identifying ways to either spend overages, or claw back with shortages Managerial experience includes; receiving resumes and screening potential candidates, conducting interviews, assisting with the hiring process and training new employees. Operated scheduling software for a 24hour Animal Hospital and created biweekly schedules. Used corrective action when necessary, coaching staff through the highs and lows of the Veterinary industry. Utilized Social Media platforms to educate and draw attention to clinic services
• Customer Service, Build rapport with clients, with a warm and inviting presence. Incredibly strong understanding of GREAT’s programming and requirements needed for each, Communicate with clients to uncover their needs, address complaints, sympathize, document and direct to appropriate departments Fulfill all reasonable requests from clients to ensure their satisfaction; resolve client challenges utilizing strong problem solving skills Providing back up support to the front receptionist, providing community resources to clients, assisting clients with job board, resume and cover letter assistance, printing, scanning, faxing, submissions to outside organizations Business acumen: advocating for clients but with strong organizational interests