Pamela Inniss
Toronto,ON
Summary
Dedicated and personable Medical Office Administrator with experience in clinical duties committed to providing courteous and quality care. Background in customer service assists to handle emotional and aggressive individuals tactfully
Overview
2027
2027
years of professional experience
Work History
Medical Office Administrator
TRIO Fertility
07.1996 - 01.2027
- Processed daily office billing for patient visits
- Arranged diagnostic tests for patients.
- Facilitated patient referrals to other physicians enhancing continuity of care.
- Reviewed results and update patient files.
- Scheduled office appointments and emailed zoom links
- Responded to patient queries in person, over the telephone, and via email to deliver accurate information and improve patient satisfaction
Customer Service
Maxi Drug
1992 - 1996
- Answered customer queries in person and over the telephone
- Trained new employees on cash register to enhance team efficiency
- Processed cash transactions and managed bank deposits to ensure accurate financial handling
- Organized merchandise displays for promotional sales events to attract customer attention
Education
Medical Office Administration
George Brown College
Toronto01-1996
Skills
- Accuro EMR proficiency
- Patient scheduling
- Data entry accuracy
- Office procedures knowledge
- Applied Microsoft Word to draft patient letters
- Implemented Outlook to send and respond to emails
- Workflow optimization
Affiliations
- Diligently have maintained a regular physical fitness routine since high school
Timeline
Medical Office Administrator
TRIO Fertility
07.1996 - 01.2027
Customer Service
Maxi Drug
1992 - 1996
Medical Office Administration
George Brown College