Rajneet Kaur

• Billing through EHC Portals, WSIB, and MVA( submitting POC, OCF forms )
• Address patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
• Optimize patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
• Welcome and greet patients with a positive attitude.
• Book and manage appointments, registrations and patient relations in busy office using Universal and Jane app.
• Reduce errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
• Connect to leads through variable social media platforms and book them .

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Booked appointments, check in patients usu g Accuro software.

• Took patient vitals and record progress notes in the system accurately.

• Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
• Ensured compliance with healthcare regulations through meticulous record-keeping .
• Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
• Oversaw inventory management systems, ensuring adequate supplies were available for daily clinical operations without excess waste or cost overruns.