Pamela Harvey
Niagara Falls,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Resident Manager skilled at overseeing successful residential operations at Skyline Living facility. Manages staff with firm and fair hand to keep all team members focused on safely supporting residents' needs. Successful at handling administrative, building maintenance and emergency response requirements with calm, level-headed approach.
Overview
1
1
year of professional experience
Work History
Assistant Resident Manager
Skyline Living
Niagara Falls
05.2023 - Current
- Ensured that all rental properties were properly cleaned, maintained, and updated on a regular basis.
- Implemented security protocols at residential buildings according to company policy.
- Monitored rent payments from tenants and prepared invoices when needed.
- Resolved disputes between tenants in an efficient manner while adhering to legal guidelines.
- Conducted background checks on prospective tenants prior to approving applications.
- Kept up-to-date records of all transactions involving rentals including lease renewals and extensions.
- Conducted regular inspections of residential units to ensure compliance with safety regulations.
- Managed inventory levels of supplies used in rental units such as furniture, appliances, cleaning products.
- Provided guidance to tenants about rules, regulations, policies and procedures related to tenancy agreements.
- Inspected vacated units for damages before returning deposits back to former occupants.
- Responded promptly to tenant inquiries and complaints regarding their living environment.
- Coordinated with vendors to provide timely repairs or replacements of damaged equipment or materials in rental units.
- Maintained daily records of resident activity, complaints and requests.
- Performed administrative duties such as filing paperwork, scheduling appointments.
- Performed administrative tasks such as preparing documents, answering phones, and filing paperwork.
- Monitored security systems to ensure safety of tenants, visitors, and staff members.
- Screened prospective tenants by verifying references and conducting background checks.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Coordinated with contractors for needed repairs or renovations on the property.
- Facilitated communication between tenants and landlords to resolve conflicts peacefully.
- Maintained accurate records of all rental agreements, leases, and tenant information.
- Organized monthly resident events to foster community engagement among tenants.
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Ensured that all common areas were kept clean and in good repair at all times.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Kept building up-to-date with current fire and health code standards.
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance, and administration of various properties.
Education
Some College (No Degree) - Law And Security Administration
Niagara College
Welland, ONSkills
- Microsoft Office
- Strong leadership
- Maintenance knowledge
- Rent collection
- Building Maintenance
- Safety Compliance
- Property Inspections
- Complaint Handling
- Resident assistance
References
References available upon request.
Timeline
Assistant Resident Manager
Skyline Living
05.2023 - Current
Some College (No Degree) - Law And Security Administration
Niagara College
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