Shabnam
Bedford,NS
Summary
I have gained experience working in long term care, mental health and on the rehabilitation floor in Nova Scotia during my placements. I am comfortable performing the skills I learned during my first year, and I am confident that my experience and knowledge will be adaptable to the LPN role in the future.
Overview
6
6
years of professional experience
Work History
Assistant Resident Manager
Armour Group
12.2021 - 04.2023
- Minor maintenance repairs.
- Prepare apartments for new residents.
- Provide exceptional customer service to residents and potential residents.
- Assist with leasing suites.
- Responding to customers’ requests and inquiries in a timely manner.
- Understanding customer needs and promote and up sell products.
- Adheres to company safety policies and regulations.
- Served as a liaison between management and on-site staff, promoting a cohesive working environment focused on achieving company goals.
- Oversaw the maintenance and upkeep of community amenities, making certain they remained in top condition for resident enjoyment.
Security/1:1 Sitter- Supervisor
Titan Security
02.2021 - 08.2022
- Ensure the resident does not cause any harm to themselves, other residents, staff, or visitors within the facility.
- Provides day to day services and support to individual residents to offer a warm, safe environment, ensuring comfort and welfare needs are met as outlined by the client.
- Acting as a support system for nursing staff to help prevent potential behavior issues from escalating.
- Provides day to day services and support to individual residents to offer a warm, safe environment, ensuring comfort and welfare needs are met as outlined by the client.
- Ensure that you debrief with your relief before you leave at the end of your shift or beginning of your shift.
- Document all incidents reported by nursing staff and maintain the resident’s activity log. (May vary from location to location)
- Working cooperatively with staff, volunteers, service providers and other stakeholders to meet resident and family needs.
- Establish and maintain relationships with individuals and clients, modeling effective/efficient behavior and demonstrating acceptable professional behavior.
- Reporting to the Director of Care and taking direction from various members of the Registered nursing team, the CCAs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Security Supervisor
Allied Universal Security Services
03.2019 - 03.2022
- Complied with company policies, objectives, and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coached and mentored staff members through constructive feedback to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Event Coordinator
Celebration Unlimited Event Management Company
07.2017 - 07.2018
- Monitored events to direct staff, proactively address issues and solve problems or concerns.
- Instructed staff on appropriate equipment disassembly and storage.
- Ordered necessary items to meet customer needs and specifications.
- Communicated with venue personnel to coordinate event logistics.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Gave guests first-rate service and support and worked to resolve all concerns to mutual satisfaction.
Education
Practical Nursing - Practical Nursing
Nova Scotia Community College
Dartmouth, NS05-2026
Bachelor Of Science - Botany
Himachal Pradesh University
06.2016
Skills
- Adaptability
- Fast Learner
- Effective Time Management
- Leadership
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Customer Service
- Safety compliance
Languages
English
Hindi
Punjabi
Timeline
Assistant Resident Manager
Armour Group
12.2021 - 04.2023
Security/1:1 Sitter- Supervisor
Titan Security
02.2021 - 08.2022
Security Supervisor
Allied Universal Security Services
03.2019 - 03.2022
Event Coordinator
Celebration Unlimited Event Management Company
07.2017 - 07.2018
Bachelor Of Science - Botany
Himachal Pradesh University
Practical Nursing - Practical Nursing
Nova Scotia Community College
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