Palvi Sharma
Calgary,AB
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Zimidara Restaurant
11.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Managed multiple tasks in high-volume environment.
Supervisor
GFL ENVIRONMENT
10.2023 - 08.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Complied with company policies, objectives and communication goals.
Customer Service Manager
PYAL CHAT HOUSE
09.2023 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Food Supervisor
PUNJAB BANQUET AND RESTAURANT
04.2022 - 09.2023
- Supervised, trained and evaluated kitchen staff on proper food handling techniques and safety procedures.
- Ensured that all health codes were strictly followed in the food preparation areas.
- Maintained accurate inventory of all food items, supplies and equipment.
- Planned menus for special events and ensured timely delivery of meals to clients.
- Monitored daily production schedules to ensure timely completion of orders.
- Prepared weekly work schedules for kitchen staff according to budgeted labor costs.
- Inspected kitchens and storage areas for cleanliness, temperature control and organization.
Supervisor
Singnapore Airline
04.2021 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Hospitality Management
GRANVILLE COLLEGE
Vancouver, BC04-2022
Bachelor of Science -
BIS POLYTECHNIC COLLEGE
India Punjab03-2016
Skills
- Business Development
- Process Improvement
- Staff Management
- Data Analytics
- Goal-Oriented
- Staff Discipline
- Policy Enforcement
- Training and mentoring
- Inventory Control
- Schedule development
- Operations Management
- Strategic Planning
Languages
English
Full Professional
Reference
- Shubam kumar ( operational manager ) GFL ENVIRONMENTAL
- Raman kaur ( manager) PUNJAB BANQUET HALL & RESTAURANT
Certification
Alberta food safety & handling
Pro serve ( basic)
Timeline
Food Counter Attendant
Zimidara Restaurant
11.2024 - Current
Supervisor
GFL ENVIRONMENT
10.2023 - 08.2024
Customer Service Manager
PYAL CHAT HOUSE
09.2023 - 01.2024
Food Supervisor
PUNJAB BANQUET AND RESTAURANT
04.2022 - 09.2023
Supervisor
Singnapore Airline
04.2021 - 05.2022
Hospitality Management
GRANVILLE COLLEGE
Bachelor of Science -
BIS POLYTECHNIC COLLEGE
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