Paige Finn
Regina,Canada
Summary
Dedicated professional with a history of meeting company goals and utilizing consistent and organized practices. Versatile with exceptional communication and multi-tasking ability. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Keylead
Farmer Jane Cannabis Co.
12.2020 - 03.2024
- Engage with customers to better understand and assess their needs while educating them on the responsible use of cannabis products.
- Comprehend, apply and enforce guidelines as required by SLGA regulations and Provincial Cannabis legislation.
- Cultivate, grow and retain customer service through exemplary customer experience while promoting the Farmer Jane brand.
- Accurate receiving and auditing of inventory, as well as auditing and cashing out tills.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Processing payments through POS systems and updating digital, web, and print menus.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Lighting Specialist
Richardson Lighting
05.2014 - 09.2019
- Design and manage all aspects of residential and commercial lighting.
- Collaborated with architects and interior designers to create visually appealing environments through strategic lighting placements.
- Provided exceptional customer service, guiding clients through the selection process for optimal results.
- Maintain thorough knowledge of products and services offerings in order to accurately answer all questions.
- Contributed significantly towards achieving business revenue goals as a result of successful project completions and satisfied clientele.
- Trained and mentored new sales representatives.
Manager
The Shoe Company
01.2013 - 11.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Winston Knoll
Regina06.2012
Skills
- Flexible and able to work well under pressure
- Excellent time management, multitasking abilities
- Self-motivated
- Exceptional communication, conflict resolution, and Leadership skills
- Extremely organized
- Problem-Solving
- Data Entry
- Attention to Detail
- Cultural Awareness
Certification
- Cannasell
References
Jaime Parks
General Manager of Farmer Jane Cannabis Co.
(306)502-4295
Ryan Mayor
Manager of Richardson Lighting
(306)527-2412
Sarah Pitman
Character Reference
(306)450-9954
Timeline
Keylead
Farmer Jane Cannabis Co.
12.2020 - 03.2024
Lighting Specialist
Richardson Lighting
05.2014 - 09.2019
Manager
The Shoe Company
01.2013 - 11.2013
High School Diploma -
Winston Knoll
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