Owais Baig
Mississauga
Summary
Customer-focused professional with extensive experience in technical support, market research, and customer service. Proven ability to troubleshoot technical issues, resolve customer concerns, and provide high-quality support across multiple platforms. Skilled in using CRM tools such as Zendesk and Salesforce, with strong problem-solving and communication skills. Passionate about data security, process improvement, and delivering seamless customer experiences.
Diligent [Desired Position] with background in market research interviewing. Conducted numerous interviews to gather valuable consumer insights and supported strategic decision-making processes. Demonstrated strong analytical skills and effective communication abilities.
Professional with strong background in market research. Skilled at gathering and analyzing data, conducting interviews, and presenting insights. Known for collaborative approach and ability to adapt to changing project needs. Expertise in qualitative and quantitative research, survey design, and report writing, ensuring reliable and actionable results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Virtual Market Research Interviewer
Numeris
06.2023 - 01.2025
- Conducted virtual market research interviews, gathering insights on streaming services
- Made 150-200 outbound calls daily, accurately recording participant responses
- Engaged professionally with participants, ensuring a positive and efficient interview process
- Provided feedback to improve virtual interviewing techniques and tools
Technical Support & Customer Service
Manulife
04.2022 - 10.2022
- Assisted customers with RRSP and TFSA account inquiries, ensuring regulatory compliance
- Provided technical support for login issues, account access, and security verification
- Resolved 90% of customer concerns on the first call, improving satisfaction ratings
- Processed financial transactions and withdrawals while ensuring accurate documentation
Technical Support & Customer Service
Finastra
12.2020 - 03.2022
- Provided technical assistance via phone and chat for account recovery, password resets, and software access
- Ensured compliance with data security policies while handling sensitive customer information
- Processed remote payments securely and assisted customers in accessing support portals
- Configured laptops, mobile devices, and VPN setups for remote users
- De-escalated client concerns while maintaining excellent customer service
Data Entry Associate
Kapsch Trafficcom
11.2018 - 03.2020
- Reviewed and analyzed toll plaza images and videos for legal and operational accuracy
- Shared critical data with international stakeholders to ensure compliance
- Managed email monitoring and document scanning to improve workflow efficiency
Warehouse Associate
TJX Canada
02.2017 - 12.2017
- Labeled, packed, and prepared merchandise for distribution
- Maintained a clean and organized workspace for safety and efficiency
- Used a pump truck for inventory movement
Warehouse Associate
Staples Canada
09.2016 - 12.2016
- Cataloged, prepared, and taped boxes for shipment
- Matched product numbers and barcodes to ensure accuracy
- Rearranged inventory for better space utilization
Warehouse Associate
Canada Post
05.2012 - 06.2015
- Sorted local and international mail for efficient distribution
- Scanned parcels and letter mail using an RF scanner
- Managed oversized parcel handling and unloading
Education
No Degree - Google Cyber Security
Coursera
Online 06.2024
No Degree - Google Project Management
Cousera
Online06.2022
No Degree - Junior IT Analysis
Npower Canada
Mississauga09-2020
high school diploma -
Gordon Graydon Memorial Secondary School
06.2010
Skills
- Customer Service & Support
- Problem-Solving & Conflict Resolution
- Technical Troubleshooting
- Data Security & Compliance Awareness
- CRM Tools
- Microsoft Office 365
- Strong Verbal & Written Communication
- Time Management & Multi-tasking
Certification
Google cybersecuirty certificate
Google Project management certificate
Junior IT analysis certificate
Timeline
Virtual Market Research Interviewer
Numeris
06.2023 - 01.2025
Technical Support & Customer Service
Manulife
04.2022 - 10.2022
Technical Support & Customer Service
Finastra
12.2020 - 03.2022
Data Entry Associate
Kapsch Trafficcom
11.2018 - 03.2020
Warehouse Associate
TJX Canada
02.2017 - 12.2017
Warehouse Associate
Staples Canada
09.2016 - 12.2016
Warehouse Associate
Canada Post
05.2012 - 06.2015
high school diploma -
Gordon Graydon Memorial Secondary School
Google cybersecuirty certificate
Google Project management certificate
Junior IT analysis certificate
No Degree - Google Cyber Security
Coursera
No Degree - Google Project Management
Cousera
No Degree - Junior IT Analysis
Npower Canada
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