AYOYINKA OSHODI
Ottawa,ON
Summary
Creative Digital Marketing and Customer Service Associate experienced in coordinating and implementing online promotion strategies. A professional with 4+ years experience in public relations and customer service currently looking for a suitable position with a company that values passion, dedication, and hard work. An individual with both exceptional written and verbal communication skills who is passionate about strengthening customer relations while driving brand loyalty. A goal oriented individual, and energetic team player with experience in marketing campaign development, and social media engagement looking to develop a career in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Call Centre Agent/Market Research Interviewer
ELEMENTAL DATA COLLECTION
OTTAWA, ONTARIO
04.2021 - Current
- Collecting and recording information about consumer opinions through phone interviews and surveys provided by clients
- Became one of the best research interviewers in company’s Ottawa branch after less than 3 weeks of training
- Making over 100 outbound calls per day to carry out market research and consistently exceeding daily target rates/quotas
- Actively listening to respondents to while ensuring proper documentation of their answers, while maintaining utmost confidentiality of their identities and personal information
- Working closely with supervisors to brainstorm strategies that ensure interviewers exceed daily targets.
- Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Eliminating downtime and maximizing revenue by providing top project quality control.
- Following established guidelines and recommendations from supervisors to complete quality interviews.
Digital Marketer & Customer Service Associate
PRIME START UPS/ LAGOS START UP
LAGOS, NIGERIA
01.2019 - 09.2020
- Organized content management including publications, press releases, videos, website content, email outreach/marketing, speeches and other marketing material that communicated the organization’s activities and services
- Improved client satisfaction by 20% while improving online traffic by 15%
- Communicated with clients through emails, chats, inbound and outbound calls on how best to partner with us , while providing them with the best solution for their business goals.
- Collected client information and input data into the system, and always ensuring confidentiality while explaining all the services and features we offer.
- Reported social media KPIs for each channel, including engagement, followers, leads and ROI.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
Assistant Public Relations Officer
INANNA WOMEN EMPOWERMENT FOUNDATION
LAGOS, NIGERIA
08.2017 - 12.2018
- Created and made changes to guest reservations for our weeklong annual event
- Implemented digital marketing & communication campaigns to create awareness about the foundation’s programs, particularly the North East intervention program that caters to female and under aged IDP’s in
- Aiduguri, Borno
- Attended to inbound calls from beneficiaries and encouraging potential sponsors to donate while directing them to the NGO’s website for further information
- A team player that advocated for the partnership between the foundation and the Bank of Industry (BOI) to give micro finance loans to over 200 female IDP’s in Maiduguri and over 20 female recipients in Lagos to start small scale businesses.
Digital Marketer and Customer Service Representative
JUMIA
OGUN, NIGERIA
06.2016 - 07.2016
- Handled inbound calls from customers while listening attentively to ascertain how best to resolve their problems
- Engaged with 45 customers per day via phone calls, email or in person appointments to sort out any issues with deliveries by tracking their orders via the organization’s coding system
- Provided real time support for customers while directing them to the company’s website for additional information such as any ongoing deals to drive brand loyalty.
- Managed marketing campaigns to cultivate brand awareness, increase sales and drive website traffic.
Education
Master of Science - Capacity Development and Extension with International Development Studies
University of Guelph
Guelph, ON2022
Bachelor of Science - International Relations
Covenant University
Ota, Nigeria07.2017
Skills
- Excellent listening and interpersonal skills
- Exceptional grammar and typing accuracy skills
- Superior writing skills
- Excellent computer skills
- Relationship Building
- Consumer Buying Habits
- Problem Solving
- Critical thinking and data analysis
- Ability to work under pressure
- Attention to Detail
- Improving Customer Experience
Certification
2014-2016 Computer Information Technology (CIT)
2015 –2017 Diploma in Leadership Development
Timeline
Virtual Call Centre Agent/Market Research Interviewer
ELEMENTAL DATA COLLECTION
04.2021 - Current
Digital Marketer & Customer Service Associate
PRIME START UPS/ LAGOS START UP
01.2019 - 09.2020
Assistant Public Relations Officer
INANNA WOMEN EMPOWERMENT FOUNDATION
08.2017 - 12.2018
Digital Marketer and Customer Service Representative
JUMIA
06.2016 - 07.2016
Master of Science - Capacity Development and Extension with International Development Studies
University of Guelph
Bachelor of Science - International Relations
Covenant University
2014-2016 Computer Information Technology (CIT)
2015 –2017 Diploma in Leadership Development
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