Oumalkhaire Daoud
Toronto,ON
Summary
Multilingual and motivated customer service professional, looking to excel and gain new skills in a progressive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail associate
H&m
08.2018 - 03.2020
- Provided excellent customer service by helping customers find merchandise
- Assisted on the sales floor by attending to customers, promoting sales and maintaining cleanliness
- Answered customers questions and complaints by offering them swift and direct solutions
- Worked the cash and POS system; collecting payments in cash, debit, or credit and bagging items neatly.
Barista
Starbucks
09.2017 - 07.2018
- Welcomed customers by determining their coffee interests and needs
- Educated customers by presenting and explaining the coffee drink menu
- Sold coffees, coffee grinders, and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates
- Prepared and sold coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, café latte, and cappuccino
- Generated revenues by attracting new customers
- Maintained inventory by replenishing supplies and stocking brewing equipment
- Maintained a safe and healthy work environment by following organization standards and sanitation regulations.
Hostess/Office Administrative Assistant
Rec Room Roundhouse
09.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by online oders, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and updated records and files to maintain document compliance.
Education
High School Diploma -
Collège Français Secondaire
Toronto, ON06.2018
Skills
- Bilingual Fluent French
- Teamwork
- Problem Solving
- Customer Service
- Quick Learner
- Communication
Certification
- PUBLIC RELATIONS DIPLOMA, HUMBER COLLEGE, 12/01/23
- Jump 2 jobs TRAINING, Hospitality workers training centre, 07/01/22
- Smart serve CERTIFICATE, smart serve ontari0, 08/01/22
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Hostess/Office Administrative Assistant
Rec Room Roundhouse
09.2022 - Current
Retail associate
H&m
08.2018 - 03.2020
Barista
Starbucks
09.2017 - 07.2018
High School Diploma -
Collège Français Secondaire
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