Nishan Babu Basnet
Toronto,ON
Summary
A hardworking and adaptable employee with prior work in the retail, food industry, cleaning service, and customer care sectors. Previous experience in providing quality customer service, stock control, and tidiness and tidiness in different environments. Effective in utilizing equipments used in cleaning, counting cash, and functioning as a team toward achieving operational objectives. Fluency in English, Hindi, and Nepali and willingness to learn and grow professionally, at the moment,learning French language.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
Lucky Supermarket
01.2024 - Current
- Provided exceptional customer service, ensuring positive shopping experiences
- Managed Inventory and stocked shelves efficiently to maintain product availability
- Supported store operations, including cashier duties and promotional setups
- Maintained cleanliness and organization throughout the store
- Received commendations for friendly demeanor and effective problem-solving
- Collaborated with team members to achieve daily operational goals
Barista
Lil Latte Coffeehouse
03.2023 - 03.2024
- Prepared and brewed espresso beverages, emphasizing on quality, consistency, and customer satisfaction
- Proven competency in managing espresso machines, grinders, and other apparatuses
- Given excellent customer service, answering inquiries, and quick issue resolutions
- Ensuring cafe's cleanliness and tidiness, including the espresso bar, seating areas
- Tended training and workshops to learn more about coffee characteristics and improved brewing skills
Janitor
Aafanti food &Bars
02.2023 - 12.2023
- Observed cleanliness and sanitation parameters in all office regions such as rest rooms, restaurant, dining quarters, kitchen etc.
- Cleaned and controlled waste and ensured proper cleanliness of dump bins and cleaning facilities.
- Made frequent checks to ascertain cleaning requirements where they were due.
- Can operate with modern equipment while cleaning like vacuum cleaners, mopping equipment and many more.
Customer Service Representative
Customer Umbrella
08.2021 - 06.2022
- Addressed an average of 60 calls, emails, and faxes from customers each day . Having video calls and live chats helped the employees to deal with customers' problems successfully
- The customers' satisfaction is ensured through the attentive service, solution to any problem in a timely manner
- Worked collectively with team members to attain mutual objectives, share information, and promote team harmony
- Was highly conscious in terms of upholding company policies and procedures to ensure that the standards and regulations were complied with
Education
Diploma - Business-Human resource
06.2025
High School Diploma -
05.2022
Skills
- Money Math Skills
- Microsoft (Word, PowerPoint, and Excel)
- Fluent in English, Hindi, Nepali
- Learning French
- Cash Handling Accuracy
- Customer Engagement
Accomplishments
- Achieved Runner-up title in a national powerlifting competition, lifting an impressive total 412.5kg.
Certification
- Food handler & food safety certificate
- Barista certificate
Personal Information
I think of myself as adaptable, and I am also interested in new opportunities and willing to embrace change. Thank to my optimistic nature, good communication skills, and a good sense of humor, no matter what life throws at me, I am always ready to catch it with both hands. Also, for the past two years I have been an active powerlifter who strives for new records and successfully sets several personal records at the gym.
Projects
Leo Club Nepal, Promoted literacy among underprivileged children In Kathmandu through reading sessions, educational materials, and library refurbishments. Raised funds and volunteered to empower young learners and foster a love for education in the community. Cleaning Program in streets of Kathmandu, Initiated and coordinated the community-based cleaning program ln Kathmandu to address the Issues of dirty streets of the city. Meaningful tasks that beneficiaries and residents perform frequently that improve environmental cleanliness or beautification.
Languages
Nepali
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional
French
Limited Working
Timeline
Retail Associate - Lucky Supermarket
01.2024 - Current
Barista - Lil Latte Coffeehouse
03.2023 - 03.2024
Janitor - Aafanti food &Bars
02.2023 - 12.2023
Customer Service Representative - Customer Umbrella
08.2021 - 06.2022
Centennial Collage - Diploma, Business-Human resource
National Collage of Computer Science - High School Diploma,
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