Osman ABDULLAHI
Toronto,ON
Summary
Dedicated Courier Dispatcher with 17+ years of experience in streamlining mail and package delivery operations. Skilled in route optimization, schedule management, and effective communication with drivers and clients. Proven ability to handle high-volume dispatching while ensuring timely and accurate deliveries. Proficient in using dispatch software and GPS systems to enhance operational efficiency. Known for excellent problem-solving skills and a strong commitment to customer satisfaction.
Overview
21
21
years of professional experience
Work History
Supervisor/Transportation Dispatcher
(Scotia Bank) Jitney/Courier Services
Toronto, Ontario
04.2004 - 05.2023
- · Mentored, trained and supervised team of 8 employees /drivers and offered complete operational oversight of the Scotiabank jitney passenger services
- · Answered minimum 50 inbound calls a day and provided route changes and updates on schedule information to callers / passengers
- · Improved operations by working with team members and callers to find workable solutions
- · Utilized active listening and communication skills to address customer inquiries
- · Assisted passengers with retrieval of various items, including wallets, briefcases, lost keys and phones
- · Reviewed routes, daily traffic and weather conditions to adjust plans and meeting daily requirements and service needs
- · Utilized various software systems, such as Microsoft and Excel, for data management and operational planning and scheduling
- · Investigated collisions and injuries and documenting all incidents in reports
- · Preformed safety audits to check that staff followed administrative policies and regulations
Courier Service/Delivery Driver
Securitas
Toronto, Ontario
11.2002 - 04.2004
- Inspected delivery vehicle to ensure optimal safety and performance before and prior to each trip.
- Received daily delivery instructions and route assignments from dispatch.
- Communicated frequently with dispatch using two way radio to relay route changes and delays impacting client (Scotia Bank) delivery timetables.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Ensured accurate completion of all paperwork associated with deliveries.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Education
Diploma - Electronic Engineering Technician
Devry Institute of Technology
Toronto, ON05-1993
Skills
- Staff Management
- Schedule development
- Strategic Planning
- Process Monitoring and Improvement
- Deadline-driven
- Route planning expertise
- Geographical knowledge
- Driver communication
- Client Relationship Management
- Conflict resolution tactics
- Strong Writing and verbal communication
- Administrative skills
- Friendly, positive attitude
- Multitasking
- Critical thinking
- Team management
- Excel spreadsheets
- MS Office proficient
- Telephone/ two way radio etiquette
Timeline
Supervisor/Transportation Dispatcher
(Scotia Bank) Jitney/Courier Services
04.2004 - 05.2023
Courier Service/Delivery Driver
Securitas
11.2002 - 04.2004
Diploma - Electronic Engineering Technician
Devry Institute of Technology
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