Danielle Mericci Baclig
24 Arthur Griffith Drive, North York, Toronto,ON
Summary
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
9
9
years of professional experience
Work History
CUSTOMER SALES AND SERVICE ASSOCIATE
BANK OF THE PHILIPPINE ISLANDS
TUGUEGARAO CITY, CAGAYAN, PHILIPPINES
09.2018 - 09.2024
- Assisted customers with account inquiries and transaction processing, ensuring timely resolution of issues.
- Monitored account activity for discrepancies, facilitating swift identification of potential fraud cases.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Educated clients on banking products and services, enhancing customer understanding and engagement.
FRONT DESK SUPERVISOR
HOLDAY PLAZA HOTEL
TUGUEGARAO CITY, CAGAYAN, PHILIPPINES
12.2017 - 06.2018
- Supervised front desk operations to ensure exceptional guest service and satisfaction.
- Trained and mentored front desk staff on procedures and customer service best practices.
- Managed scheduling and staffing to optimize front desk efficiency during peak hours.
- Resolved guest inquiries and complaints promptly, enhancing overall guest experience.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
COLLEGE PROFESSOR
CAGAYAN STATE UNIVERSITY
TUGUEGARAO CITY, CAGAYAN, PHILIPPINES
06.2015 - 06.2018
- Developed and delivered engaging curriculum in alignment with academic standards.
- Mentored students in research methodologies and critical thinking skills.
- Collaborated with faculty to enhance interdisciplinary learning initiatives.
- Conducted assessments and evaluations to improve student performance outcomes.
Education
Bachelor of Science - HOTEL, RESTAURANT AND TOURISM MANAGEMENT
ST PAUL UNIVERSITY OF THE PHILIPPINES
TUGUEGARAO CITY, CAGAYAN, PHILIPPINES03-2015
High School Diploma -
UNIVERSITY OF ST LOUIS
TUGUEGARAO CITY, CAGAYAN, PHILIPPINES03-2011
Skills
- Customer support
- Customer relationship management
- Quality assurance
- Sales experience
- Computer skills
- Handling customer complaints
Languages
English
Timeline
CUSTOMER SALES AND SERVICE ASSOCIATE
BANK OF THE PHILIPPINE ISLANDS
09.2018 - 09.2024
FRONT DESK SUPERVISOR
HOLDAY PLAZA HOTEL
12.2017 - 06.2018
COLLEGE PROFESSOR
CAGAYAN STATE UNIVERSITY
06.2015 - 06.2018
Bachelor of Science - HOTEL, RESTAURANT AND TOURISM MANAGEMENT
ST PAUL UNIVERSITY OF THE PHILIPPINES
High School Diploma -
UNIVERSITY OF ST LOUIS